Customer Service Specialist

Job Description Posted Wednesday, June 24, 2026 at 6:00 AM Job Title Customer Service Specialist Position Summary A Customer Service Specialist will perform the daily tasks and responsibilities of the Parts Response Team; fulfilling spare parts requests received by our internal and external customers, resolving spare parts inquiries by working with internal and external customers, working closely with our service partners, parts partners, accounting partners and aftermarket partners to ensure we are serving the Perfect Portion to our customers with every interaction. Duties and Responsibilities Acting on all received internal and external customer requests (via phone, email or in person) Processing emailed customer Purchase Orders and other requests Quoting parts orders as requested via phone or email Ensuring accuracy when entering in all customer quotes and orders Ensuring accuracy for all customer request date and promise date for all orders Ensuring accuracy in pricing for all customer quote and order requests Ensuring accuracy in parts invoicing and freight Setting up parts returns Responding to customer issues in a friendly and timely manner to ensure customer success (via phone, email or in person) Resolving challenging customer issues and escalating to the appropriate parties when needed Providing customers with tracking and Proof of Deliveries upon request Timely answering incoming calls on product and service questions, customer issues, and providing amazing general customer service Timely responding to customer emails on product and service questions, customer issues, and providing amazing general customer service Providing customer support over the phone by taking orders and helping with all customer inquiries Providing customer support over the phone by assisting customer with troubleshooting for parts needed Providing customer support in emergency customer situations Performing customer follow-ups by phone and email as needed Work closely with our technical service response members to stay up to date on service and product knowledge Work closely with our shipping and receiving team to ensure customer order accuracy and customer returns accuracy Work closely with our purchasing department to ensure order accuracy Building real working relationships with customers, both internal and external Continuous knowledge building of all company products Keep a clean and presentable workspace Required Skills and Abilities Display professional communication, active listening, and personnel skills Strong knowledge of customer interface and interaction Critical thinking skills Education and Experience High school degree, GED, or equivalent work experience Ability to respond and adjust to changing or new situations Work well in fast paced environments and maintain professionalism in dealing with customers and co-workers Needs to be a self‑starter and can work in unsupervised settings when needed Other Requirements Current valid U.S. driver's license. Position Type Full Time Classification Non‑exempt Travel Requirements none Behavior Standard Maintain a positive work atmosphere by acting and communicating in a respectful manner to get along with customers, co‑workers, and management. Always strive to provide the Perfect Portion. Weber, Inc, 10701 N Ambassador Dr, Kansas City, Missouri, United States of America #J-18808-Ljbffr