Repossessions and Recoveries - Sup - Asset Protection and Recovery

Job Title: Supervisor - Asset Protection and Recovery
Status: Exempt
Reports to: Manager - Repossessions and Recoveries
Department: Repossessions and Recoveries
Job Code: 11490
Pay Range: $85,100.00 - $87,000.00 Annually
Location:

WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are committed to protecting organizational assets while helping members navigate challenging financial situations. Managing recovery strategies, overseeing complex collections activities, and developing high-performing teams allow you to combine sound judgment with strong leadership. Your ability to balance risk management and member relationships helps drive successful outcomes.

WHAT YOU'LL DO:

• Team Leadership * Lead and manage a team of Specialists ensuring they are well equipped to handle third-party collections, foreclosures, bankruptcy proceedings, legal suits, subordinations, and settlements. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values. Responsible for employee evaluations, disciplinary actions, training new employees, as well as ongoing training of established employees.
• Collections and Recovery Strategy * Develop and implement comprehensive collections and recovery strategies to minimize losses and maximize asset recovery. Collaborate with legal and compliance to ensure adherence to regulatory requirements. Assist Management in preparing monthly reports, month end statistics, and audits for Senior Management.
• Third Party Relationship Management * Oversee relationships with third-party collection agencies, legal partners, trustee company, and other service providers.
• Bankruptcy, Legal, and Foreclosure Management * Stay abreast of changes in bankruptcy laws and regulations to adapt strategies accordingly. Manager foreclosure process, up to and including Real Estate Owned (REO) marketing, maintenance, and liquidation, in accordance with applicable laws and credit union policies. Review and approve attorney referral accounts for civil action and represent Golden 1 during legal proceedings.
• Settlement Negotiations * Oversee and lead negotiations with members to reach settlements on outstanding debts while balancing the interest of the credit union and fostering positive member relations.
• Perform other duties as assigned.

QUALIFICIATIONS AND PREFERENCES:

• Bachelor’s Degree in business, finance, or related field required
• Equivalent job experience within a financial institution will also be considered
• 5+ years in asset protection, collections, or a related role within the financial industry required
• 2+ years of supervisory experience required

WHY JOIN US:
Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.

Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser:

DISCLAIMER/INTENT AND FUNCTION OF JOB DESCRIPTIONS:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications requirements of team members assigned to this job. Job duties may be changed or modified in the Credit Union’s discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with their supervisor.

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