Financial Counselor (On-Site)

Job Description

Job Description

Financial Counselor, OPA Foot/Ankle Anchorage, Full-Time

Orthopedic Physicians Alaska seeks a highly skilled, dedicated and professional Financial Counselor to join our rapidly growing and dynamic team. At OPA, employees enjoy work-life balance, competitive salaries, and comprehensive medical, dental, FSA or HSA, life, and disability insurance, as well as profit sharing, 401(k), and paid time off starting at three weeks per year.

Learn more about Orthopedic Physicians Alaska at

Schedule: Monday-Friday, 08:00am-04:30pm

Ideal attributes
• Works as a team player and is committed to compassionate patient care
• Strong communication and interpersonal skills and an investigative nature
• Self-starter who embraces professionalism and learning
• Efficient, accurate and detail oriented

Representative duties
• Provide outstanding customer service to all patients
• Review guarantor balances and discuss payment and financial hardship options with patients
• Answer patient calls regarding account questions, concerns or complaints
• Answer insurance and billing questions for patients and staff
• Contact patients regarding current balances prior to appointments
• Obtain and process payments made by phone and payments made in person
• Review accounts for follow up action needed

Knowledge and skill requirements
• Basic knowledge of CPT and ICD-9 coding
• Basic collection experience
• Knowledge of billing procedures
• Knowledge and understanding of HIPAA rules and regulations
• Knowledge of primary and secondary coordination of insurance benefits
• Able to understand and explain EOBs
• Able to work in an integrated team that includes claims processing, payment posting, collections and pre-certification

Required qualifications
• One (1) year of medical office experience
• High school diploma or equivalent

Preferred (in addition to required) qualifications
• One (1) year financial counseling in an orthopedic office

Candidates meeting the above skills and qualifications and desiring to be part of a patient-centered, professional environment are invited to apply.

The mission of OrthoAlaska, Orthopedic Physicians Alaska division is to provide the finest orthopedic surgery and musculoskeletal care in North America through quality, patient-centered care. Each of our physicians and surgeons works in concert with a certified orthopedic surgical physician assistant and other staff to provide patients an individualized care-team experience. Currently, we have offices in Anchorage, Wasilla, and Eagle River.

Employees enjoy opportunities for professional growth in a collaborative environment and exposure to a full range of orthopedic care with orthopedic, injury walk-in, and rheumatology clinics, an imaging center, athletic training and physical, occupational and massage therapy.

OPA values quality, patient-centered care, personal fulfillment through continuous improvement, team development, and community service. We welcome applicants who embrace our same core values and possess a daily renewed attitude of excellence.

OPA benefits include health and dental insurance, life and disability insurance, 401(k), and profit sharing, as well as paid time off.

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.