Administrative Assistant - Banquets - Full Time (Horseshoe LV)

divh2Administrative Operations Support/h2pThis position provides administrative operations support to the Convention Services Department. Actively resolves customer inquiries as well as internal department inquiries or questions in a professional manner. Assists with the daily activities of the Convention Services Managers and Directors./ph2How You Will Create the Extraordinary/h2ulliAnswers incoming phone calls. Greets persons calling in person or by phone in a professional manner. Uses tact and discretion in screening calls, scheduling appointments, providing information and referring callers to appropriate departments or employees./liliPreparation and Distribution of correspondence to Groups to include but not limited to: Welcome, Introduction Letter, Resume Work Sheets, Thank You Letters, etc as requested by managers./liliCompletion of request forms to include but not limited to: diamond card request forms, amenity requests, limo orders, key requests and other department orders requested by the Services Team. Ensure follow-up of these department requests 3 days prior to group arrival./liliGeneration of Group Resumes at least 14 days prior to group arrival. Ensures the Resumes get distributed at least 2 weeks prior to group arrival. Ensuring prior to manager approval that all information is accounted for and accurate. Resume should be grammatically correct and organized in a professional manner./liliCreates and maintains group files to include turnover, quick reference guide, necessary dividers and labels as requested by the specific manager in an organized manner./liliUpdate the Master BEO files with new/revised BEOs as they are distributed./liliOrchestrate all Group Pre-Cons to include: calendar invites, managing the attendance list, setting up the precon with appropriate tent cards in the correct places and ensuring the BEO is created and distributed to the proper departments./liliProduce and distribute weekly reports such as: Daily Weekly Schedule, Change Log, Delphi, Reports and others as requested by the Services Team. Ensuring that all reports are inclusive of all necessary information provided by each manager./liliTaking appropriate lead information and distributing to the appropriate sales team and following up to insure client contact/liliOrders and maintains stock of departments office supplies and collateral as needed using appropriate systems, staying within Departments budget. Additionally, ensuring bottled water and site visit supplies are readily available at all times./liliResponsible for Office equipment maintenance to include printer ink, toner and paper ordered in a timely manner./liliResponsible for General Office Appearance, files stored appropriately, supply cabinets/closets kept organized in a neat and professional manner./liliAssists clients and internal/external guests as required in a professional manner./liliAssists CSMs with in-house meeting requests and completion of BEOs/liliParticipates in special projects as requested by the Directors of Catering, Conventions Events and Senior Managers./li/ulh2What You Will Need/h2ulliSoftware Proficiencies to include Microsoft Outlook, Excel, PowerPoint/liliStrong Verbal and Written Communication Skills./liliStrong Organizational skills/liliCustomer Service Oriented/liliAbility to manage time in a fast paced working environment/liliExperience in catering not required but preferred/li/ulh2About Us/h2pFor over 30 years weve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career./ph2Job Info/h2ulliJob Identification 83427/liliJob Category Administrative Support/liliJob Schedule Full time/liliLocations Caesars Forum Convention Center (On-site)/li/ul/div