Bilingual Sales Representative

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

Join our dynamic team as a  Bilingual Sales Representative , where your ability to communicate fluently in  Spanish and English will help drive customer satisfaction and boost sales performance. You’ll engage with clients via inbound and outbound calls, offering tailored solutions and building lasting relationships. We provide comprehensive training in cutting-edge contact center technology and customer experience strategies to help you succeed.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities

• Handle inbound and outbound calls to support customer inquiries and sales opportunities.
• Build rapport with clients and identify their needs to offer appropriate solutions.
• Meet or exceed sales targets and performance metrics.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer issues with professionalism and empathy.
• Collaborate with team members to improve processes and customer satisfaction.
• Stay up to date with product knowledge and company offerings.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older .
• High school diploma or equivalent.
• Fluent in  Spanish and English (spoken and written).
• Strong verbal and written communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in  Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with  Windows operating systems .
• Reliable and punctual with excellent attendance.
• Skilled in conflict resolution, problem-solving, and negotiation.
• Customer-focused mindset: empathetic, patient, and responsive.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team-oriented with strong interpersonal skills.

Preferred:

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center.
• Previous experience in  state or federal work environments.