Centralized Services Engineer

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Memphis, TN, US

ProTech Services Group, Inc. is a premier technology services provider and business

consulting company. We are focused on helping businesses leverage their IT solutions

to improve profitability and create growth while emphasizing security. We are a Full-Service

IT company offering: Managed Services, Technology & Consulting , Security Services, Cloud

Services, and Talent Acquisition.

Summary

The Centralized Services Engineer II will play a key role in ensuring the ongoing

performance, security, and stability of managed client environments. Operating within the

Centralized Services team, you will maintain automation systems, perform proactive

maintenance tasks, execute patching and scripting activities, and support infrastructure

monitoring efforts. You will collaborate closely with Service Desk, NOC, and Professional

Services teams to ensure a seamless client experience.

Job Description

• Manage and maintain RMM tools (e.g., ConnectWise Automate, N-able, Atera, etc.)
• Execute and optimize patch management, antivirus, and backup monitoring processes
• Develop and maintain PowerShell or other scripts to automate recurring tasks
• Deploy standardized software and configurations across client environments
• Monitor and respond to alerts, ensuring proactive remediation before client impact
• Maintain documentation and configurations in the PSA and documentation platforms (e.g., IT Glue, Hudu)
• Assist with onboarding new clients into centralized systems
• Participate in compliance initiatives (e.g., HIPAA, NIST, ISO) via standardized controls
• Collaborate with Service Desk and Project teams to coordinate proactive work and escalations
• Analyze trends in system health data to recommend improvements
• Maintain patching compliance reports and health dashboards

Requirements

• Associates Degree in Information Technology, Computer Science, or related field preferred
• 2-4 years of experience in a technical support, IT administration, or Centralized Services role within an MSP or similar environment
• Hands-on experience with RMM tools and scripting (e.g., PowerShell, Bash, Python)
• Proficiency in Windows Server, Active Directory, Microsoft 365, and Azure
• Strong understanding of endpoint management, patching processes, and monitoring solutions
• Ability to write, test, and troubleshoot automation scripts
• Experience working with backup platforms (e.g., Veeam, Datto, Acronis)
• Solid knowledge of network fundamentals (TCP/IP, DNS, VPN, etc.)