Community Operations Manager

Job Description

Job Description

Description:

Community Operations Manager

Indigo | Richmond, Texas

$75,000–$80,000 annually + Comprehensive Benefits + 16 Paid Holidays

Hiring range based on experience, skills, and qualifications.

Monday-Friday | 8:30 a.m.-5:00 p.m. | Some evenings and weekends for events

Collaboration. Authenticity. Connection. Balance.

At Cohere, we believe community is the most valuable amenity.

We do more than manage communities—we help create places where people connect, belong, and thrive. By partnering with some of the nation’s most innovative master-planned communities, we create places residents are proud to call home and where meaningful relationships flourish.

We’re looking for a Community Operations Manager to join our team at Indigo, a thoughtfully designed community in Richmond, Texas.

Indigo is not a typical master-planned community. It is a deliberately designed environment rooted in connection, culture, and a shared vision for how people live alongside one another. Built around the Belonging Framework, Indigo prioritizes relationships, participation, and a sense of place over traditional models of community management.

Residents are highly engaged, expectations are elevated, and the way the community operates is intentional. This is a community where the work goes beyond operations—it requires presence, sound judgment, and the ability to translate vision into everyday experiences.

In this role, you’ll oversee essential community operations while building trusted relationships with residents, volunteers, partners, vendors, and other stakeholders. You’ll balance governance, financial oversight, project coordination, asset management, and resident service while helping create an environment where people feel seen, valued, and connected.

This is an opportunity to bring operational excellence and meaningful community-building together in a role with visible impact.

If you’re an organized, relationship-focused professional who can confidently navigate complex situations while keeping people and purpose at the center of the work, we’d love to meet you.

Why People Choose Cohere

The best communities are built by people who feel supported, valued, and empowered to do their best work. That’s why we invest in benefits, time away, and professional growth that help our team members thrive both personally and professionally.

Highlights Include:

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

What You’ll Do

Relationship Building & Community Engagement

• Build trusted, authentic relationships with residents, volunteers, committees, commercial owners, partners, and other community stakeholders.
• Help create opportunities for connection, inclusion, participation, and engagement throughout the community.
• Support environments where residents feel welcomed, recognized, valued, and connected to the broader community.
• Encourage constructive dialogue, bridge differing perspectives, and help remove barriers to participation.
• Assist with welcoming new residents and property owners into the community.

Communication & Customer Service

• Serve as a responsive and professional resource for resident and stakeholder questions received in person, by phone, and in writing.
• Communicate community guidelines, operational updates, governing-document information, and next steps clearly and thoughtfully.
• Coordinate follow-up on reported community concerns, including documentation, contractor communication, status tracking, and resident updates.
• Prepare reports, presentations, mass communications, meeting materials, and relevant website content.
• Maintain composure and professionalism when navigating sensitive concerns, competing expectations, or difficult conversations.

Organization & Project Management

• Coordinate administrative responsibilities, special projects, community meetings, calendars, mailings, records, and operational deadlines.
• Support association board and community member meetings by preparing reports, presentations, statistics, and other requested materials.
• Maintain accurate and organized association records, files, electronic documentation, and operational calendars.
• Coordinate architectural submissions, transfers and disclosures, resale documentation, inspections, and related follow-up.
• Manage multiple priorities with strong attention to detail, responsiveness, and follow-through.

Operational & Financial Acumen

• Review, understand, and present financial statements while supporting budgeting and other financial processes.
• Maintain working knowledge of community governing documents, guidelines, and association requirements.
• Perform routine community inspections and coordinate covenant accountability processes.
• Oversee preventative maintenance and day-to-day care of community assets, including landscaping, pools, amenities, and similar facilities.
• Vet vendors, service providers, and contractors and coordinate competitive bids, selection processes, and ongoing performance.
• Monitor community conditions for potential operational or financial risk and recommend appropriate solutions.

Problem Solving & Adaptability

• Evaluate community concerns, determine the appropriate response, and coordinate timely resolutions across residents, vendors, and internal teams.
• Use sound judgment to make independent decisions while recognizing when additional guidance or escalation is needed.
• Balance immediate resident and operational needs with long-term community goals.
• Remain flexible and solutions-focused as priorities, circumstances, and stakeholder needs change.
• Collaborate with colleagues across Cohere to share best practices and improve the consistency and effectiveness of community operations.

What We’re Looking For

• Three to five years of progressively responsible experience in customer service, administration, property operations, community management, hospitality, or a related field.
• At least one year of community association management experience is preferred.
• Bachelor’s or associate degree in a related field, or an equivalent combination of education and relevant experience.
• Experience coordinating meetings, projects, committees, volunteers, clubs, vendors, or similar stakeholder groups.
• Strong knowledge of financial statements, budgets, general accounting practices, and operational reporting.
• Excellent written, verbal, interpersonal, and presentation skills.
• Strong organizational, prioritization, project-management, and follow-through skills.
• Ability to build trust and form productive relationships across diverse backgrounds, perspectives, and experiences.
• Professional, tactful, and diplomatic approach with strong customer service and hospitality instincts.
• Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
• A genuine belief in the importance of belonging, connection, participation, and well-managed communities.

Additional Requirements

• This is an on-site position based at Indigo in Richmond, Texas.
• Regular working hours are Monday through Friday from 8:30 a.m. to 5:00 p.m.
• Flexibility to attend occasional evening or weekend meetings, programs, and community events is required.
• A valid driver’s license, acceptable driving record, and reliable transportation for off-site meetings, errands, and community needs are required.
• Ability to frequently lift or move up to 30 pounds and remain on your feet for extended periods.

Equal Opportunity Employer

Cohere is an Equal Opportunity Employer committed to creating an inclusive workplace where all team members are valued and respected.

Requirements: