Level 2/3 Support Engineer

Level 2/3 Support Engineer Compensation based on experience. $40 - $70 per hour | San Francisco, CA | On-site | Consulting AI/Security Firm looking for Level 2/3 Support Engineer A bit about us: We are a Software Consulting firm working with enterprise and start companies that are AI driven and we are developing some of the most cutting edge software/security solutions platforms in the world. Why join us? Competitive Compensation Work on incredible projects Full Benefits (Medical, Vision, Dental) 401k PTO Sick Pay Long term Contract to Hire opportunity Job Details As a Consulting Level 2/3 Support Engineer, you will be a part of a dynamic team, dedicated to delivering top‑notch technical services to our diverse clientele. You will be the go‑to expert for resolving complex technical issues, ensuring that our clients can fully leverage the potential of their IT infrastructure. This position offers an excellent opportunity to work with a wide range of technologies and platforms, and to contribute to the success of our clients' businesses. Responsibilities: Provide Level 2/3 technical support to our clients, resolving complex issues related to MDM, SSO, MFA, Slack, Azure, MAC, Windows, Intune, Imaging, Deployment, and others. Troubleshoot and resolve issues related to iOS, Android, Wi‑Fi, VPN, DNS, DHCP, audio‑visual systems, scripting, Meraki, Atlassian, and other platforms. Track and manage SLAs, ensuring that all issues are resolved within the agreed timelines, and that client satisfaction is maintained at high levels. Participate in the deployment of new systems and technologies, and contribute to the decommissioning of old ones. Collaborate with other team members and stakeholders, sharing your knowledge and learning from others, to ensure that the team's skills and capabilities are continually enhanced. Stay updated with the latest trends and developments in the tech services industry, and leverage this knowledge to improve our services and solutions. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in technical support, preferably in a consulting role. Extensive experience in working with the technologies and platforms mentioned above. Strong problem‑solving skills, with the ability to troubleshoot and resolve complex technical issues. Excellent communication skills, with the ability to explain complex technical concepts in simple, understandable terms. Strong customer service skills, with the ability to manage client expectations and ensure high levels of client satisfaction. Ability to work in a team, and to collaborate effectively with other team members and stakeholders. Strong knowledge of SLA tracking and management. Willingness to continuously learn and stay updated with the latest trends and developments in the tech services industry. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI‑generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy #J-18808-Ljbffr Australia-Employment