Service Advisor (Shop & Field)

Service Advisor (Shop & Field)The Service Advisor (Shop & Field) will be responsible for providing superior customer service by communicating at a high level throughout the entire repair process.What You Will Do in This Role:Manage the customer communication from initial call to invoice to deliver industry leading customer experienceProvide customer support for incoming calls and effective follow up during and after machine repairsSchedule both service repairs and preventive maintenance for the customerReview work orders and their statuses to ensure alignment with current processesCommunicate quotes to customers and make repair recommendationsAssist Shop/Field Managers in warranty determination, decisions and communication, and support internal service work reviewCoordinate with Shop/Field Managers to meet customer deadlines for repairsCreate/review service tickets capturing all pertinent information for work to be done. Open work orders as neededInvoice with customers and collect PO or paymentTravel is required for training and/or to assist at other locations.Our Ideal Candidate:Experienced in delivering positive customer service/interactionStrong computer experienceStrong organizational and process management skillsExemplary written and verbal communication skillsAttention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environmentTechnical aptitudeWhat Will Put You Ahead:Associates degree (A.A.) or equivalent, from two-year college or technical schoolPrior knowledge of the industry and/or warranty and its equipmentPrevious experience in a shop environmentBilingual (Spanish/English preferred)What We Can Offer You:Competitive pay to recognize your valuable contribution401(k) with matchingFull insurance benefitsHealth insurance benefitsHoliday, PTO, and Parental Leave, promoting work-life balance and personal growthFoley Industries – Foley Equipment, Foley Power Solutions, Foley Rental, and SITECH Central – proudly stands at the forefront of progress, serving customers in Kansas and Western Missouri for over nine decades. With a dedicated team of over 1,000 employees, we are committed to delivering exceptional service, top-quality parts and rentals, and unparalleled sales support across a comprehensive range of Caterpillar and allied construction equipment, power generation solutions, and cutting-edge SITECH construction technology. As we continue to empower our customers' success, we invite you to explore the endless opportunities that await you at Foley. To learn more about our company and join our team of industry leaders, please visit Foley Industries, Inc. is an Equal Opportunity Employer (Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity). To request a reasonable accommodation or assistance in completing the application, call View phone number on click.appcast.io or email View email address on click.appcast.io. At this time Foley does not participate in any Visa sponsorship programs.