Fulfillment Operations Director

Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today. Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Department: Fulfillment Operations Location: Litchfield Park, AZ Position Description The Director of Fulfillment Operations will provide fulfillment operations, customer service leadership, oversight, and continuous improvement in an omnichannel fulfillment environment. This position will oversee day-to-day operations with full accountability for service and financial performance results. This role will direct all aspects of the fulfillment operations to ensure the most efficient processes are practiced while working with customers to meet their fulfillment business needs. Maintaining superior employee morale and a safe work environment while adhering to company policies and procedures are essential for this leadership role. Responsibilities Provides leadership and direction for fulfillment operations Develop and manages through a budget process Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency Improve customer satisfaction through solid relationships, service levels, and quality Incorporate LEAN practices and methodologies within the facility Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns Provide strategic leadership and guidance to develop, coach, and mentor support staff Provides timely and accurate monthly reporting, ensures proper billing Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations Identify new business opportunities and implement new solutions within the existing customer base Manage value-added services, including call center, reverse logistics and kitting and assembly Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy Ensure company procedure, policies, and culture are executed and practiced effectively Ensures company compliance with all relevant regulatory requirements Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing Lead and support the implementation of new and upgraded systems, as required Qualifications Education/Experience Bachelor’s Degree required - preferably in Supply Chain Management, Business, Logistics, or related field 3-5+ years of operations experience in an automated multi-channel order fulfillment business environmentrequired 10+ years of overall experience in the distribution/logistics industryrequired. 3-5 year of successful use of WES and WCS including building, structuring, and optimizing production control and flow management processes to drive facility throughput, lower cost to serve and improve machine, process, and associate productivity. 5+ years of management experiencerequired Knowledge, Skills, and Abilities Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems. Ability to be comfortable with strategy and forecast with senior-level executives at client companies Ability to think critically and creatively to meet and exceed client demands Displays excellent team leadership Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning) Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint Strong analytical skills Ability to write reports, business correspondence, and procedure manuals Ability to perform complex business analysis and decision-making. Ability to think critically about existing processes and technology solutions Ability to effectively present information and respond to questions from groups of managers, clients, and the public Ability to read, analyze and interpret policies and contracts Success Attributes Build and lead teams to measure and manage metrics to achieve operating targets Problem-solving, process improvement, analyzing information, and quick decision making Build and develop strong business relationships with the team, customers, and vendors Effectively influence and drive consensus stakeholders Creative leadership style that promotes our values, collaboration, teamwork, development, and innovation Ability to act and react swiftly to continuous change

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. Benefits: Benefits packageincluding medical, dental, vision, HSA, and medical reimbursement Annual bonus eligibility 401(k) match Vacation and holiday pay Employee assistance and identity theft protection Career development and opportunity for internal promotions Tuition reimbursement for further education Company paid life insurance and short term disability Saddle Creek is an Equal Opportunity employer and an Aff…? View the EEO poster here. View the E-Verify Posting here. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to View email address on click.appcast.io and let us know your contact information and the nature of your request. #J-18808-Ljbffr 3PL Hub