Used Vehicle Acquisition Specialist - Bob Howard Honda

Used Vehicle Acquisition Specialist

Group 1 Bob Howard Honda is looking for a Used Vehicle Acquisition Specialist to join our team. The Used Vehicle Acquisition Specialist role is to help grow our pre-owned vehicle inventory by engaging with customers already visiting our dealership for service.

In this role, you will connect with service customers through follow-up calls and in-person conversations to identify potential opportunities for customers who may be interested in selling or trading their current vehicle. You will focus on creating interest, building rapport, and providing a positive customer experience. This is not a traditional vehicle sales position. Once a customer expresses interest in purchasing or trading into another vehicle, you will introduce and transition the customer to a member of our Sales team to continue the process.

Responsibilities

• Engage with customers visiting the Service Department to identify potential trade-in and vehicle acquisition opportunities
• Make outbound follow-up calls to current and previous service customers
• Build rapport with customers and create interest in having their vehicle evaluated for purchase or trade
• Schedule vehicle appraisal and acquisition appointments
• Maintain consistent and professional follow-up with prospective customers
• Accurately document customer interactions, appointments, and follow-up activity
• Partner closely with the Sales and Used Vehicle teams to ensure a smooth customer handoff
• Deliver a friendly, professional, and low-pressure customer experience

Qualifications

• Previous automotive sales, customer service, hospitality, or presentation experience is preferred.
• Vehicle appraisal experience is helpful but not required; training will be provided.
• Comfortable using dealership software, customer-management systems, tablets, and smartphones.
• Comfortable discussing vehicle values and responding to customer objections.
• Strong communication and relationship-building skills with the ability to confidently engage with customers.
• High school diploma or equivalent.
• Valid driver's license and an acceptable driving record.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.