Case Manager (Client Navigator) Manhattan Family Justice Center

Job Description

Job Description

Summary:  

The FJCs are an initiative of the Mayor’s Office to Combat Domestic Violence to reduce barriers faced by domestic violence victims who are seeking help. Safe Horizon is co-located at these centers and partners with the Mayor’s Office, the District Attorney’s Office and other civil legal and community-based organizations to provide a safe place for victims to come to receive various services. Safe Horizon staff at the FJC provides crisis intervention, case management services, advocacy, information and referrals, and practical assistance to survivors, providing client-centered safety assessments and risk management plans.

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients;

• Provide case services and crisis intervention to victims of domestic violence;
• Provide assistance in navigating the family court and criminal justice systems;
• Conduct client-centered safety assessments and help clients prepare risk management plans; 
• Provide court orientation, criminal justice advocacy, and support;
• Collaborate with the County DA’s Office and other on-site partners to ensure services are streamlined;
• Provide emergency practical assistance including transportation, food vouchers, and emergency cell phones and referrals for financial assistance and lock replacement;
• Provide information and referrals for services such as shelter, long-term counseling, public assistance and other entitlements, and assistance with OVS applications;
• Advocate on behalf of clients with the district attorney’s office, family and criminal court personnel, NYPD, NYCHA and other subsidized housing, employers, schools and other social service agencies;
• Provide technical assistance, consultation and opportunities for training new case managers and volunteers;
• Provide back-up coverage to front line staff as needed;
• Participate in staff meetings, community meetings and relevant trainings and seminars;
• Perform data entry into a computerized record keeping system; and
• Various other duties to be determined by supervisor.

Secondary Job Functions:

• Attend internal and external meetings, trainings and workshops; and
• Assist with the administration of direct services;

Interacts with:

• Family Justice Center staff and partners
• County District Attorney’s Office
• Family Court and Integrated Domestic Violence Court personnel
• Criminal Court personnel
• NYPD
• NYCHA staff
• County social, legal and medical service providers
• Other Safe Horizon staff 

Knowledge and Skills:

Required:

• Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence;
• Strong communication and organizational skills;
• Ability to work under pressure in a calm and reassuring manner; and
• Ability to generate one’s own tasks and develop creative solutions to problems.

Education:

Required:

• Bachelor’s degree or equivalent relevant experience 

Experience:

Desirable:

• Experience working with survivors of domestic violence;
• Experience with the criminal or civil justice system;
• Flexibility to work one evening per week
• Bilingual – English/Spanish

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. 

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.  

Technology Statement:  
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. 

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Hiring Range: $23.36 - $25.30 Hourly 
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces