Service Captain | CASA NEOS

Job Description

Job Description

POSITION OVERVIEW

We are seeking polished and service-driven Captains to lead and elevate the guest experience in a fast-paced luxury dining environment. This role requires exceptional attention to detail, leadership, and a deep understanding of food and beverage service. Service Captains play a critical role in orchestrating seamless service, guiding guests through their dining journey, and ensuring every interaction reflects the highest standards of hospitality, precision, and professionalism.

WHO ARE WE?

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. From the success of MILA in Miami Beach to the expansion of AVA, CASA NEOS, and CLAUDIE, RDG is building a collection of destinations that offer more than a meal — they create unforgettable experiences.

YOUR ROLE

• Lead the flow of service by greeting guests, guiding them through the menu, and ensuring a seamless and elevated dining experience
• Communicate guest orders and requests clearly and accurately to servers and support staff
• Present and announce food and beverage selections with precision, professionalism, and confidence
• Maintain expert knowledge of menus, ingredients, preparation methods, and allergy considerations
• Demonstrate advanced knowledge of cocktails, spirits, wine pairings, beer, and non-alcoholic beverages
• Support wine service, including proper presentation, decanting, andappropriate glasswareusage
• Ensure all service standards, policies, and procedures are consistently followed
• Review daily prep lists and confirm readiness of all service elements prior to each shift
• Maintain quality control by adhering toportionsizes, preparation standards, and presentation guidelines
• Oversee cleanliness, organization, and maintenance of tableside service areas and equipment
• Anticipate guest needs and provide prompt, attentive, and personalized serviceat all times
• Fosterstrong communicationand collaboration with team members and management
• Handle, store, and rotate products properly whilemaintainingquality and minimizing waste
• Report any equipment issues or product concerns to management promptly
• Maintain compliance with all sanitation, health, and safety standards
• Demonstrate professionalism, leadership, and a performance-driven mindset
• Ability to stand for extended periods andfrequentlylift upto 50lbs
• This is not anexhaustedlist of job responsibilities.

REQUIREMENTS

• Minimum of 2 years of experience in a high-volume,upscaleor fine dining restaurant environment
• Strong knowledge of food, wine, cocktails, and elevated service standards’
• Excellent communication, organizational, and multitasking skills
• Professional demeanor with a strong focus on hospitality and guest experience
• Proven leadership skills and ability to guide and support team members
• Food handling certification in compliance with state regulations preferred
• Self-motivated, detail-oriented, and performance-driven
• Ability to perform basic arithmetic and manage time effectively
• Ability to follow recipes andmaintainconfidentiality of company information
• Ability to stand for extended periods and perform physical tasks asrequired
• Flexible availability, including evenings, weekends, and holidays