Marketing Communications Specialist

Marketing Communications SpecialistThink Outside the Box! Join a company that's changing the game! At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member's journey.SmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and Canada, comprising over 270,000 units and more than 35 million rentable square feet.Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.SmartStop's commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek's Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.We're growing fast — and we want you to grow with us.Starting Salary: between $70,000 - $73,000 depending on experience + annual discretionary bonusLocation: 100% on-site at our Ladera Ranch, CA headquarters.SmartStop Self Storage is seeking a Marketing Specialist to support and elevate the company's brand through strong brand stewardship, content development, and effective management of marketing systems and tools. Reporting to the VP of Marketing, this role ensures SmartStop presents a consistent, polished brand across customer and employee touchpoints while serving as the internal owner of key communications platforms.Essential Job Functions and ResponsibilitiesSupports and upholds SmartStop's brand identity across all marketing and communication channelsCreates compelling content, including website copy, email campaigns, internal communications, marketing collateral, and press releases.Drafts and distributes press releases in alignment with brand messaging and AP style standardsEnsures all written content adheres to AP Style and maintains consistency in tone, voice, and qualityServes as the internal owner of the company's digital asset management system, ensuring assets are organized, current, and accessibleAlso serves as the internal owner of the company's intranet, ensuring content is timely, relevant, and engagingTrains employees on digital asset management system usage, brand standards, intranet functionality and best practices to support internal communicationsManages email marketing campaigns in Constant Contact, including content development, list management, deployment, and performance trackingPartners with external vendors and agencies to execute marketing projects including SmartStop's social media agency to manage content, ensure alignment with brand standards, and support engagement goalsTracks and analyzes performance metrics across campaigns and channels, providing insights and recommendationsPerforms other related duties as assigned.Qualifications NeededBachelor's degree in Marketing, Communications, or related field required.2 - 5 years of marketing experience, including content development, brand management and marketing systemsExcellent verbal and written communication skills with demonstrated experience drafting press releasesWorking knowledge of AP Style and ability to apply it consistently across contentDemonstrated creativity and strong attention to detailExperience managing brand standards across multiple channelsStrong organizational and project management skillsAbility to manage multiple priorities with strict adherence to deadlinesExperience with marketing platforms and systems, including email marketing tools (Constant Contact preferred) and digital asset management systems (Brandfolder a plus!)Experience supporting or managing intranet or internal communications platformsAbility to train and support internal users on systems and toolsProficiency in Microsoft Office; working knowledge of Adobe Creative Suite is a plusAnalytical mindset with the ability to interpret data and optimize performanceAbility to work collaboratively, and proactively, with cross-functional teams.BenefitsCompetitive salaryHealth insurance including medical, dental and visionLife and Disability InsurancesPaid Time OffGenerous Holiday Schedule401(k) matching with no waiting periodEmployee assistance programReferral programA great culture!Lead Together!