Triage Medical Assistant

Triage Medical Assistant (Contract-to-Hire)

Location: Austin, TX

Schedule: Monday-Friday, 8am-5pm

Pay: $20-22/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k)

About Our Client

Our client is a mission-driven healthcare organization focused on supporting patients through accessible, community-based care. The team is close-knit, collaborative, and passionate about helping patients receive the care and resources they need. This is a great opportunity to join a stable organization with strong tenure, growth potential, and a meaningful mission.

Job Description

The Triage Medical Assistant will support a call center environment focused on patient communication, scheduling, and care coordination. This role is ideal for a Medical Assistant who understands medical terminology and enjoys patient interaction but is open to stepping back from direct hands-on care. The position will involve fielding calls from patients, hospitals, and community outreach programs, scheduling in-home visits with providers, recording patient-reported vitals, and escalating clinical concerns to nursing staff when needed.

The ideal candidate is positive, dependable, communicative, and eager to jump in and help wherever needed.

Key Responsibilities

• Field roughly 25-40 calls per day from patients, hospitals, and community outreach programs
• Schedule appointments for doctors and nurse practitioners to visit patients in their homes
• Collect and document patient-reported vitals over the phone, such as blood pressure readings
• Transfer calls to nurses or clinical staff when appropriate
• Communicate with patients in a professional, calm, and helpful manner
• Use medical terminology and clinical knowledge to support patient conversations
• Document call details and patient information accurately
• Use Microsoft Word, Excel, and internal systems to support daily work
• Coordinate with internal team members to help ensure patients receive timely care
• Maintain a positive attitude and strong work ethic in a fast-paced environment
• Support overall team goals related to patient care, communication, and scheduling

Qualifications

• 3 months minimum of recent (within the past year) Medical Assistant training or experience required
• Recent Medical Assistant graduates are welcome to apply
• Medical Assistant certification is a strong plus
• Must be comfortable working in a high call volume setting
• Ability to field 25+ calls per day required
• Strong understanding of basic medical terminology required
• Experience using Microsoft Word and Excel preferred

Additional Details

• Contract-to-hire opportunity
• Full-time schedule
• Call center-style role supporting patient care coordination
• Virtual interview process with leadership team
• Standard background and onboarding screenings required

Perks

• Great opportunity for someone with Medical Assistant training who wants to move into a care coordination role
• Strong growth opportunity within a stable healthcare organization
• Close-knit team environment
• Strong mission focused on helping patients
• Great fit for someone who enjoys patient communication, scheduling, and being a helpful resource
• Supportive team with strong tenure

If you're looking to use your Medical Assistant background in a patient-focused role with growth potential, apply today!

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.