Bilingual Contact Center Workforce Analyst & Scheduling
Emovis
Emovis is expanding its USA footprint and seeks a Workforce Analyst to support contact center production dashboards, forecast staff needs, and balance schedules for peak times. You will partner with operations to implement improvements and optimize scheduling for service quality. The role focuses on analyzing workload, forecasting demand, and delivering efficiency in staffing while maintaining strong customer service metrics. On-site position based in Boca Raton, FL. #J-18808-Ljbffr Emovis
Vacancy posted 1 day ago
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