Medical Call Center

At Oracle Heart and Vascular our goal is to improve the quality of our patients' lives. You will serve a vital role as the first contact to our office. We have an opening, for the right candidate in the Fredericksburg area. We are looking for a Call Center Representative. Responsibilities include: Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions Scheduling and rescheduling patient appointments Maintaining cohesive physician schedules for all locations Obtaining necessary information from patients to create a comprehensive medical advisory Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs Able to maintain composure and patience with demanding phone calls Accurately and efficiently process and transfer calls as needed using a multi-line phone system Maintains clean, orderly working area and shared workspace Attends required meetings and participates in committees as requested Maintains confidentiality in regard to patient accounts status Qualifications: EDUCATION: High school diploma or GED at the minimum. EXPERIENCE: Minimum of 1 year of call center experience but not required. Knowledge of how to use equipment including multi-line phone system, computer, and practice software. JOB TYPE: Full-time REQUIREMENTS: Computer skills, customer service skills, must be available from 8:15am to 4:45pm Monday through Friday. Pay: $16.00 - $17.50 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Work Location: In person- this is not a remote position. #J-18808-Ljbffr Oracle Heart and Vascular