IT Service Specialist

$70k - $85k

Full-time

Asahi Kasei Semiconductor, Inc.

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.
Veloxis Pharmaceuticals is an Asahi-Kasei Group Company based in Cary, NC. Our purpose is to transform transplant medicine as the primary partner to the community of transplant healthcare providers and their patients; our focus is in developing new therapies and programs to help transplant healthcare providers and the patients they treat. Veloxis provides a dynamic and innovative place to work that encourages professional development and embraces diversity. We seek creative, intelligent, action-oriented, and passionate individuals who thrive in a collaborative team environment. If you are interested in being part of a patient-centric company, then we invite you to learn more about the employment opportunities available at Veloxis. Our success is tied to the contribution of every team member, which is why we provide a valuable and competitive compensation package that includes health and insurance benefits, training, and development opportunities, as well as performance-based bonus eligibility.
Company:
Veloxis Pharmaceuticals, Inc.
Job Description:
SUMMARY OF KEY RESPONSIBILITIES
End-User Support & Incident Resolution
Provide Tier 1 (On-site) and 2 technical support for escalated issues involving laptops, mobile devices, email, and enterprise applications
Troubleshoot and resolve authentication, access, and device-related issues (e.g., BitLocker recovery, Outlook/iOS configuration)
Investigate and diagnose advanced Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions
Support users during live issues by gathering diagnostics, screenshots, and logs
User Provisioning & Access Management
Coordinate and fulfill access requests for enterprise systems (e.g., Microsoft 365, email systems)
Partner with business and/or IT stakeholders to understand access requirements and ensure appropriate provisioning
Collaborate with your leader to continuously improve onboarding and offboarding execution efficiency.
Assist with account lifecycle tasks including onboarding, offboarding, updates, and migrations
Device Lifecycle & Mobility Management
Support deployment, shipment, and return of corporate devices (laptops, iPhones, iPads)
Ensure we have agreed levels of hardware inventory to ensure life-cycle demand
Provide guidance, migration instructions, and user communications for hardware rollouts
Manage device-related policy enforcement and compliance with established IT operation controls
IT Migrations & Transformation Initiatives
Execute and support enterprise transformation projects (Microsoft365 environment)
Update relevant operations documentation (Work instructions, Architecture, knowledge, etc.)
Communicate status of assigned actions to relevant leader and take ownership to collaborate on issues with vendors or internal IT.
Communication & User Enablement
Draft and send targeted communications to employees regarding IT changes, action items, and policies
Provide clear instructions for end users during onboarding or transitions (e.g., orientation, device setup, system updates)
Respond to user inquiries with guidance, troubleshooting steps, and follow-up actions
Collaboration & Cross-Team Coordination
Work closely with IT leadership, vendors, and business stakeholders to execute service delivery tasks
Participate in IT operational meetings, CAB reviews, and project discussions as a subject matter contributor
Service Improvement & Documentation
Create and maintain technical documentation, user guides, and workarounds for common issues
Identify opportunities to improve service delivery processes and user experience
Assist in training and onboarding new IT staff or contractors
SUMMARY OF KEY RESPONSIBILITIES
Strong troubleshooting and analytical skills across Microsoft 365 and endpoint devices
Effective communication skills (technical - business translation)
Customer service orientation with ability to manage high-volume support
•Ownership and follow-through on complex tasks and escalations
Ability to coordinate incidents and service requests across multiple stakeholders and concurrent workstreams
REQUIRED QUALIFICATION & SKILLS
4+ years of IT support or service delivery experience
B.S. / B.A. in business, computer science or other disciple preferred but not required
Experience supporting enterprise environments and migrations
Solid understanding of M365 administration, endpoint management, enterprise applications, and troubleshooting tools
Relevant certifications (e.g., Microsoft, Azure, Intune, etc.) preferred
ITIL Foundation skills preferred
Experience in working with users outside the US is preferred
#Hybrid
#LI-AS1
The annual base compensation range for this role is $70,000 - $85,000 and is classified as hourly non-exempt* Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions.
As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.
As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the IT Service Specialist in Cary, NC vacancy

IT Service Specialist
$70k - $85k
...Microsoft365 issues such as missing emails, mailbox inconsistencies, or service interruptions Support users during live issues by gathering... ...., Microsoft 365, email systems) Partner with business and/or IT stakeholders to understand access requirements and ensure...
Suggested
Hourly pay
For contractors
Asahi Kasei
Cary, NC
4 days ago
IT Service Desk Specialist - Remote Support & Projects
A state transportation agency is seeking a Technical Specialist - Junior to manage customer support for over 10,000 users. This role focuses... ...-solving and communication skills. This position offers an opportunity to engage with diverse IT challenges. #J-18808-Ljbffr STI
Suggested
Remote job
STI
Raleigh, NC
12 hours ago
IT Support Specialist
...Job Title: IT Support Specialist Position Overview The IT Support Specialist is responsible for providing technical assistance and support... ..., maintaining IT systems, and ensuring a high level of service to internal users. Key Responsibilities Provide...
Suggested
Work at office
EDI Staffing
Morrisville, NC
3 days ago
Network Support Technician (Government)
$61.6k - $69k
...prompt action and quick resolution of user IT issues to minimize downtime. These IT... ...network diagnostics, cloud and other IT services, as requested. The NST reports to an Area... ...with customers, stakeholders, and technical specialists. This work requires that an individual...
Suggested
Temporary work
Work at office
Local area
Immediate start
Remote work
Night shift
AT&T
Cary, NC
4 hours ago
First Level IT Support Specialist- US
...s create a world we want to live in. Join our team as an IT Support Specialist, where you’ll play a key role in providing first-line technical... ...issues, supporting end users, and maintaining high service standards. We are seeking a proactive and customer-focused IT...
Suggested
Full time
Live in
Work at office
Remote work
Worldwide
Day shift
Drees & Sommer
Cary, NC
4 days ago
Network/Telecom Specialist- Mid Level
...Network/Telecom Specialist- Mid Level Onsite bout the Job Duration: 6+ months Contract (possibility of extension)... ...Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides...
Hourly pay
Contract work
Temporary work
Local area
DATASOFT TECHNOLOGIES
Raleigh, NC
2 days ago
IT Student Technician - Library IT Support
...working closely with staff to resolve technical problems and maintain IT equipment. This student position offers flexibility, opportunities for hands-on learning, and the chance to contribute to essential IT services within the university's libraries. #J-18808-Ljbffr...
NC State University
Raleigh, NC
1 day ago
Network Administrator
Job Description Computer World Services Corp (CWS) is seeking an experienced Network Administrator to support the installation, maintenance... ...be skilled in resolving complex issues to maintain a reliable IT environment. Network Installation and Maintenance Support the...
Local area
Cwsc
Morrisville, NC
2 days ago
Senior IT Specialist - M365 & Active Directory Architect
$130k - $190k
...Eaton’s Corporate Sector division is currently seeking a Senior IT Specialist - M365 & Active Directory Architect. The preference is for... ...5 suits of applications and both on-prim and cloud Directory services. This role is responsible for processes, standards, governance...
Permanent employment
Local area
Immediate start
Relocation
Eaton
Raleigh, NC
12 hours ago
Leasing & Live It Specialist
...building relationships to drive leasing success. Applicants should have a positive attitude, strong communication skills, and a commitment to customer service. A high school diploma or GED is required, and one year of related experience is preferred. #J-18808-Ljbffr Hrpliving
Hrpliving
Raleigh, NC
2 days ago
IT Assurance Specialist
...data to strengthen their portfolio. Abrigo is seeking an IT Assurance Specialist to join our IT Risk & Assurance Team, assisting with recurring... ...collection, vendor record maintenance and reconciliation, service owner validation, and CUEC mapping in Ncontracts. Support...
For contractors
Internship
Remote work
Flexible hours
Banker's Toolbox
Raleigh, NC
3 days ago
Remote IT Systems Specialist Supply Chain Tech Expert
...An innovative technology firm is seeking an Information Technology System Specialist to manage IT infrastructure and maintain system operations in a fully remote role. The ideal candidate will have over 7 years of experience in information technology including strong troubleshooting...
Remote work
Humano
Raleigh, NC
2 days ago
IT Specialist
...Timmons Group is seeking a skilled and customer-focused IT Specialist to join our Raleigh, NC office. This role is ideal for a tech... ...successful candidate include but are not limited to: Manage IT services, tools, and licensing components Support end-users and...
Work at office
Remote work
Flexible hours
Night shift
Timmons Group
Raleigh, NC
3 days ago
Remote IT Help Desk Specialist
...Level 1 Help Desk Technician for a fully remote role with a contract-to-hire path, based out of Raleigh, NC. You will provide first-line IT support to end-users, handling password resets, software installations, and hardware troubleshooting, while escalating complex issues...
Remote job
Contract work
TEKsystems
Raleigh, NC
1 day ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES in Cary, North Carolina is seeking skilled I.T. technicians for a hands-on role that includes OS installations, structured cabling, and troubleshooting. This position requires reliable transportation, technical certifications, and the ability to work independently...
Hourly pay
Flexible hours
HARDY INDUSTRIES
Cary, NC
3 days ago
Desktop Support Technician - Entry Level
...software applications including rollout project. Troubleshooting and resolving software application and OS related problems. Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing...
Work at office
Flexible hours
Shift work
Neweratech
Raleigh, NC
2 days ago
Desktop Support Technician I - IT Help Desk
A large IT staffing company is seeking a candidate for a technical support role based in Cary, NC. The ideal candidate will have experience in desktop support, strong problem-solving skills, and familiarity with ITIL practices. Responsibilities include diagnosing hardware...
Contract work
Artech Information System LLC
Cary, NC
1 day ago
IT Services Administrator
...leverage data to strengthen their portfolio. Abrigo is seeking an IT Services Administrator to join our Team who provides IT support to... ...in a timely fashion. Support escalation from IT Service Specialist team members as needed. Administer and maintain Microsoft 365...
Work at office
Remote work
Flexible hours
Afternoon shift
Abrigo
Raleigh, NC
6 hours ago
IT Support Specialist
...Mission Focus, Technical Excellence and Transparency. As an IT Support Specialist, you will be the first contact for technical assistance... ...role requires a blend of technical troubleshooting, customer service excellence, and a proactive approach to maintaining a secure...
Permanent employment
Casual work
Work at office
Vulcan Elements
Raleigh, NC
2 days ago
IT Support Specialist — Manufacturing & Cybersecurity
Vulcan Elements Inc. is looking for an IT Support Specialist to provide technical assistance across their office and manufacturing facilities.... ...cybersecurity frameworks. This position requires a proactive, customer-service-oriented mindset and offers opportunities in a dynamic work...
Work at office
Vulcan Elements Inc.
Raleigh, NC
3 days ago
IT Specialist (Customer Support)
$74.68k - $97.09k
...candidates to positions in the competitive service. Learn more about this agency This job... ...Requirement for Information Technology Specialist (Customer Support): Specialized and Other... ...conscientious about attending to detail. Examples of IT-related experience demonstrating this...
Permanent employment
Full time
Part time
Work experience placement
Seasonal work
Work at office
Local area
Remote work
Relocation
Afternoon shift
Socket.dev
Raleigh, NC
1 day ago
Network Systems Administrator
...based wireless systems Excellent interpersonal skills In-depth knowledge of PCs, Windows Servers, and M365 suite Excellent customer service skills, time management skills, and the ability to work in a fast-paced environment Must be willing to travel Ability to...
Immediate start
DataStaff
Raleigh, NC
6 hours ago
NOC Network Administrator
$59k - $79.6k
...Administrator, Junior supports day‑to‑day operation of systems and core services within a network operations center to help ensure reliable,... ...of senior administrators. Working in a fast‑paced federal IT environment, this position follows standard operating procedures...
Contract work
Work at office
Shift work
Night shift
ASM Research, An Accenture Federal Services Company
Raleigh, NC
2 days ago
Director, IT Service Delivery
$210k - $240k
...Director, IT Service Delivery The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look...
For contractors
Local area
Jobtailor
Cary, NC
2 days ago
IT Technician I
$66.63k
...any other characteristic protected by federal, state or local laws. Position Summary The Town of Holly Springs is searching for an IT Technician I to serve in the Information Technology department. This position is responsible for performing a variety of highly...
Full time
Work at office
Local area
Remote work
Flexible hours
Afternoon shift
Town of Holly Springs
Holly Springs, NC
1 day ago
Systems Administrator I
$45k - $60k
About Connect Cause Connect Cause provides affordable, scalable IT and cybersecurity solutions exclusively for non-profit organizations... ...to non-technical users Preferred Experience in a Managed Services Provider (MSP) or non-profit environment Familiarity with networking...
Remote work
Flexible hours
Socket.dev
Morrisville, NC
1 day ago
IT SysAdmin
...position works closely with other engineers, security personnel, service desk staff, and business stakeholders to ensure the availability... ...systems. This role is expected to work within established IT service management practices, including incident management, change...
Work experience placement
Remote work
Red River
Raleigh, NC
12 hours ago
Remote Tier II Systems Administrator
...Administrator in Raleigh, NC. This individual will handle escalated troubleshooting and administration directly for clients at all IT service levels. The position requires at least 2 years of experience in a similar role, strong knowledge of Windows Active Directory, and...
Remote job
The Reynolds and Reynolds Company
Raleigh, NC
3 days ago
Now Hiring IT and Telecom Field Technicians
...retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Holly Springs, NC
1 day ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...HARDY INDUSTRIES in Garner, North Carolina, is looking for skilled technicians to drive their hands-on I.T. and Telecom services. This role demands more than just basic helpdesk duties, involving installations, structured cabling, and maintenance across diverse environments...
Flexible hours
Hardy Industries Inc
Garner, NC
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Service Specialist. Be the first to apply!