Employee Lifecycle Specialist

Description Overview As Employee Lifecycle specialist, you will provide end-to-end support to employees and managers on sensitive and complex employee lifecycle cases and serve as a subject matter expert on HR processes and programs, including HR technology system and process improvement. Scope of the Role Manage resolution of Tier 2 (complex) inquiries and support requests from employees, managers, and HR colleagues Escalation point for Tier 1 coordinators; engage specialist/expert teams and engage to Regional HR, HRBPs, or COEs when justified Partner with COEs and HRBPs on upcoming strategy, policy, and program changes Support/lead process optimization and project management for processes moving to the ELC team Participate in subject matter expert groups Support HR systems implementations/enhancements, coordinating process change management Monitor immigration compliance across assigned countries; flag renewals/potential issues and escalated Advise Tier 1 ELC coordinators on HR processes, improvements, and best practices Keep Tier 0 (self-service) guidance up to date, relevant, and accessible Maintain excellent customer service and respectful employee/manager experiences Monitor KPIs/SLAs and resolve issues in line with governance/escalation processes Maintain stakeholder relationships; translate trends into action plans; collaborate across People Solutions teams Projects & Continuous Improvement Lead/contribute to employee lifecycle and continuous improvement projects Support training for end-users and key stakeholders Improve ways of working; streamline/simplify and remove/automate low-value tasks Experience Required Bachelor’s degree in Business, Human Resources, or related field (highly preferred) 2+ years HR services delivery experience Experience with standard operating processes and procedures Proficient with MS Office (Word, Excel, PowerPoint) Prior SAP SuccessFactors experience Strong interpersonal and collaboration skills Ability to manage cases, multiple workloads, and complex multi-step processes Experience in multinational/multilingual/culturally diverse environments (local/remote) Strong case management knowledge and systems Project management experience Benefits Competitive compensation, benefits for you and your family, and career development opportunities (Total Rewards) Hybrid Working Approach Ability to work two days per week from home in many roles. #J-18808-Ljbffr