Experienced Service Technician

SERVICE TECHNICIAN

Reports To: Service Manager Summary The primary function of the Service Technician is to diagnose and complete repairs on heavy and medium duty trucks. The individual will perform a variety of tasks on heavy‑duty trucks, large construction vehicles, buses, and tractor trailers. Those tasks include inspection, diagnosis, maintenance, installation, and repair of components, engines, and systems related to heavy‑duty and medium‑duty vehicles. Key Responsibilities Perform recommended routine maintenance procedures. Perform diagnostic tests for issues, failures, and performance. Determine a course of action for damaged parts and systems. Routinely use computerized equipment and specialized tooling. Complete assigned repairs and tasks in a timely and safe manner. Accurately record time, cause, and correction on Repair Orders. Test components that may require to drive trucks before and after repairs. Participate and complete technical training and professional development. Other duties as assigned. Business Skills Continuous Learning – Taking initiative to regularly learn new concepts, technologies, and/or methods. Decision Making – Analyzing all aspects of a situation to make consistently sound and timely decisions. Resiliency – Quickly recovering from adversity. Teamwork – Cooperating with others to meet objectives. Customer Focus – Anticipating, meeting, and/or exceeding customer needs, wants, and expectations. Self‑Starting – Demonstrating initiative and willingness to begin working. Time and Priority Management – Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic computer skills and Repair Order Processing Software knowledge. Certificates, Licenses, and Registrations. Position requires a valid driver’s license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record. A current Commercial Driver’s License is preferred but not required. Working hours: Heavy‑duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on‑call or emergency repair shifts. Behaviors Interaction – Frequent communication and engagement with others. People‑Oriented – Building rapport with a wide range of individuals. Customer‑Oriented – Identification and fulfillment of customer expectations. Versatile – Adapting to various situations with ease. Frequent Change – Rapid shifts between tasks. Urgency – Decisiveness, quick response, and fast action. Persistence – Finishing tasks despite challenges or resistance. Following Policy – Adhering to rules, regulations, or existing methods. Consistent – Predictable performance in repetitive situations. Physical Requirements Mobility – Ability to move around the workshop or service area, including walking, standing, bending, and working in confined spaces or under vehicles; ability to climb ladders; ability to bend, twist, squat, and reach as required. Vision – Good eyesight and visual acuity for inspection, troubleshooting, and reading technical manuals. Hearing – Good hearing to diagnose engine sounds and communicate effectively. Manual Dexterity – High level of manual dexterity to handle tools and components with precision. Lifting – Ability to lift heavy components or tools, following proper lifting techniques to prevent injury; must lift a minimum of 60 lbs – 150 lbs unassisted. Benefits Health and Wellness Benefits Medical Insurance Dental Insurance Vision Insurance Supplemental Products like Short‑Term and Long‑Term Disability 401(k) program includes a company match Retirement Planning Assistance Financial Guidance and Education Full‑time employees enjoy paid holidays and personal time Vacation based on the length of service Life Insurance, Hospital Stay, Critical Illness, and other products Bereavement Services and Employment Assistance Program Mental Health Resources readily accessible and without stigma Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status, or any other legally protected characteristic. #J-18808-Ljbffr Palmer Trucks