Second Service Manager
Hy-Vee
- # Second Service ManagerApply: Centerville, N 18th St., Centerville, IA: Part time: Posted Today: R253213Additional Considerations (if any):**-****At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.****Job Description:****Job Title:** Second Service Manager**Department:** Grocery**FLSA**: Non-Exempt**General Function**Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations**Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness HomePositions that Report to you: All positions except those listed above and department heads.**Primary Duties and Responsibilities*** Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.* Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customers by: (examples include) + Escorting them to the products they are looking for. + Securing products that are out of reach. + Loading or unloading heavy items. + Making note of and passing along customer suggestions or requests. + Performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Trains employees in store policies, department procedures, and job duties.* Ensures proper customer service throughout the store and addresses specific customer issues.* Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.* Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.* Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.* Recruits and interviews job applicants to recommend or determine employment.* Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.* Approves checks written for cash or payment of merchandise purchased.* Coordinates backroom facilities and equipment; recommends changes in allocation of space.* Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.* Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities*** Determines the motivational needs of employees and provides the appropriate environment.* Suggests improvements in work methods and procedures by observing and listening to employees/customers.* Prepares sketches or floor plans of proposed displays.* Develops layout, selects theme, colors, and props, and requisitions materials.* Oversees and participates in construction of displays.* Participates in continuing education through reviewing articles in trade publications.* Recommends cost reduction programs.* Makes corrections, additions or deletions to employee’s schedules.* Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).* Handles cash registers.* Resets new and current items in aisles.* Performs other job related duties and special projects as required.**Supervisory Responsibilities*** Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.* Selects new employees and acts on employee problems.* Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.**Education and Experience**High school or 1 year of similar or related work experience.**Physical Requirements*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.**Equipment Used to Perform Job**Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle.**Contacts**Has daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.**Confidentiality**Has access to confidential information which may include pricing, sales reports, and profit and loss reports.Are you ready to smile, apply today.*Employment is contingent upon the successful completion of a pre employment drug screen.*
- J-18808-Ljbffr Hy-Vee
Vacancy posted 2 days ago
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