Concierge

Concierge

Wasatch Peaks Ranch - Main - Morgan, UT 84050

Position Summary:

The Concierge will be responsible for ensuring best-in-class member, guests, and prospect experience by providing personalized concierge services such as making activity and event reservations, and offering suggestions for sightseeing, transportation, dining, and accommodations.

Job Duties:

Provide personalized and professional concierge services for members and their guests including, but not limited to:

• On-property activity bookings.
• Adventure and experience referrals and bookings.
• Ground transportation arrangements.
• Shuttle information schedules and arrangements.
• Restaurant referrals.
• Children activity requests.
• Baby-sitting referrals.
• Special occasions and celebrations.
• Special needs and requirements.

Manage all required member, guest and prospect pre-arrival and post-arrival communications.

Answer incoming calls and emails expeditiously and impress members, guests and prospects with our responsiveness and area knowledge.

Warmly greet members, guests and prospects who are visiting the club. Register members and their guests and collect guest waivers.

Maintain a comprehensive supply of club and activity information for members and their guests.

Maintain and provide curated lists of recommendations for available activities and services. Provide member notifications and make sure all members/guests are thoroughly informed and have all the club offering information they need.

Maintain member and regular guest family profiles (names, birthdays, ages, favorite foods, sports teams, music, wine, electronic games, anniversaries, ski/board abilities, outside interests, special dietary needs food and other allergies, etc.)

Prepare and send thank-you letters, get-well cards, flowers and birthday greeting cards.

Provide periodic family "surprises" for members/guests and fulfill unique requests including arranging for adventure experiences such as heli-skiing, hot air balloon rides, etc.; coordinating special celebrations/memories for members/guests and arranging for hard-to-find items.

Update the CRM, membership software and systems; maintain member and guest records (including visits by guests and member charges).

Provide daily members/guests on-property reports to all member facing staff, informing all WPR member-facing staff about member/guest arrivals, preferences, birthdays, anniversaries, special events, etc.

Receive, store, and/or deliver mail and luggage. Perform appropriate on- or off-site errands for members/guests and pick up or deliver a variety of items. Manage the club's "lost and found" program.

Provide a variety of business services such as shipping packages and assisting with printing needs.

Assist the events team in planning and scheduling special events, parties, or meetings.

Assist the membership team with member relations, assembling/delivering member welcome packages and member orientations and tours. Support peak period operations at member hosting locations.

Work closely with WPR teams to consistently enhance and improve the member experience. Attend team, department and company-wide meetings as required or requested.

Perform other duties and work on special projects as assigned or required.

Classification:

Full-time, Part-Time, Non-Exempt

Qualifications

License or Safety Requirements:

• Experience with Word, Adobe, Outlook, Excel preferred.

Educational Requirements:

• High school diploma, GED equivalent or higher required. Bachelor's degree preferred.
• A minimum of three to five years in a resort, club or hospitality industry setting preferred.

Job Knowledge, Core Competencies and Expectations:

• Excellent English verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software. Experience with Salesforce preferred.
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

Physical Requirements/Must have the ability to:

• Visually inspect all work areas.
• Manage several software platforms and exhibit strong computer skills.
• Operate for several hours at a time.
• Stand, walk, push, pull, lift, grasp, twist, and bend for extended amounts of time.
• Lift up to 50 lbs occasionally, 25 lbs frequently, and 10 lbs constantly.