Helpdesk and Cloud Operations Engineer

Position Snapshot The Helpdesk and Cloud Operations engineer will support the IT needs for the company (asset management, patching, help desk support) as well as monitoring and maintaining cloud infrastructure. AboutGorilla Commerce What We Do :We’rea leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier. Scale & Footprint : Headquartered inthe United States,Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence. Industry Differentiator : Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products. Culture Highlights : Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive. Impressive Growth :We’rea rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannelbusiness. Whatyou’lldo IT Operations: Administration of Office365 (Exchange server, Active directory,Sharepoint) Writepowershellautomations to improve service delivery andeliminate repetitive work Remotely manage end user computers (laptops, desktops),ensuring upall applications are up to date Troubleshoot application challenges Cloud Operations: Application logmanagement,monitoringand troubleshooting. Surfacing and discovering performanceimpactingtrends for remediation. Proactive identifying problem areas of a system,i.e.software bugs,misconfigurationsand bottlenecks. Incident,problem management and change management.Coordinating the incident response and service restoration. What You’ll Bring Experience: 5+ years in IT support or systems administration Proven ability to work independently in a fully remote setup with US-based teams Exposure to cybersecurity practices and security hardening (NIST, CIS, or similar frameworks a plus) 5+ years of experience managing cloud infrastructure (Azure, AWS preferred) Understanding of how to troubleshoot applications and network infrastructure Understanding of cloud best practices Technical Skills: Hands-on Microsoft 365 tenant administration: Exchange Online, SharePoint, Teams, Entra ID (Azure AD), Intune Exposure to cybersecurity practices and security hardening (NIST, CIS, or similar frameworks a plus) Experience with CI/CD pipelines, devautomationand troubleshooting Setup and management of AWS/Azure/GCP, including network infrastructure, tenantconfigurationand deployment patterns. What We Offer At Gorilla Commerce, we believegreat workdeserves great rewards.Here’swhat you can expect when you join our team: ✔ International Contractor Benefits Competitive Compensation :Market-aligned pay for your region. Flexible Work Arrangement :Remote-first approach with collaboration tools to stay connected. Professional Development :Access to virtual learning resources and growth opportunities. Equal Opportunity Statement We welcome teammates from all backgrounds, identities, and experiences. If you thinkyou’rea great fit, we encourage you toapply. #J-18808-Ljbffr Gorilla Commerce