Area Supervisor

General Purpose The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. Essential Functions Maintaining Safe & Secure Environments Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for the security of the building including entrance/exit control, Electronic Article Surveillance (EAS) device checks, Cash Office security, armored carrier pick‑ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled and responds to after‑hours alarms when requested. Customer Service Treats all Customers, Associates and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code, and ensures all Associates adhere to the Dress Code. Keeps all areas of the Store clean, well‑maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise trucks when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non‑merchandise inbound deliveries (e.g., signs, supplies, special deliveries). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Ensures any back‑stock is secured and processed to Company policy. Responsible for merchandising of the department, including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance with the monthly presentation guidelines in the assigned area. Responsible for floor moves, signing, including promotional signing as needed. Responsible for re‑wraps as needed. Loss Prevention Understands and complies with the Loss Prevention Awareness Program; maintains a large customer‑service presence on the sales floor, engages customers and associates, and promotes heightened loss‑prevention awareness. Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash, credit card information and merchandise. Maintains the Public View Monitor (PVM) system. Conducts “code” package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision and Operations Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches while working; ensures Associates are executing to Company standards at the front end. Maintains pace, energy and presence at the front end, managing the line to expedite customers and reduce wait time. Trains and coaches Associates on cash registers, shortage control policies and other front‑end procedures to meet friendly and productivity standards. Controls retail associates’ break schedule for backups, lunches and breaks. Ensures all equipment is working properly and maintains proper supplies and recovery for the front end area. Ensures go‑backs are expedited, properly scanned, security‑tagged and ticketed. Teaches all Associates the “Scan and Bag” best practice. Ensures salability of merchandise on the front end, aisle tables, men’s/women’s four‑way features and specialty racks. Fitting Rooms Responsible for the maintenance and cleanliness of the fitting rooms. Ensures all fitting room garment tags are audited and accounted for to Company policy. Ensures go‑back compliance throughout the day; all merchandise returned to the sales floor must be ticketed, scanned, nubbed and security‑tagged as needed. Administrative Duties as Assigned by Store Manager Ensures cash pulls and bank deposits are conducted to Company policy. Responsible for front‑end control when needed; understands and adheres to the policies and procedures that refer to refund approval, associate purchase approval, securing tills and cash in safe, register paid‑outs/ins, void approval, register media and break schedules. Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission and payroll reporting as needed. Other duties as assigned by Store Manager. Competencies Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leads by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required Excellent verbal communication skills. Fluency in English. Prior customer service and supervisory experience preferred. Familiarity with point‑of‑sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Some assignments may require additional qualifications and skills. Associates who work stockroom shifts: ability to regularly push, pull and lift more than 20 lbs. Supervisory Responsibilities Retail Associates Stockroom Leads (where applicable) Equal Employment Opportunity Statement Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation and any other category protected by federal, state or local laws. Compensation Base pay range for this role is $18.40 – $18.90. The base pay range depends on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority and location. The base pay is one component of total compensation; other rewards vary by position and location. #J-18808-Ljbffr