Assistant Housekeeping Manager

Join Lotte

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

Position Overview

We are seeking a detail-oriented, service-driven, and highly motivated Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness, presentation, efficiency, and guest satisfaction.

The Housekeeping Supervisor provides hands-on direction to the housekeeping team and is responsible for coordinating daily operations, supervising team members, conducting inspections, supporting scheduling and payroll processes, managing inventory and ordering, and ensuring consistent adherence to hotel and departmental standards.

Key Responsibilities

• Supervise and coordinate daily housekeeping operations, assignments, staffing, breaks, and coverage based on occupancy and business needs.
• Conduct inspections of guest rooms, suites, public areas, and back-of-house areas and ensure standards are consistently maintained.
• Lead daily team briefings and communicate priorities, VIP information, special requests, and operational updates.
• Assist with onboarding, training, scheduling, attendance, payroll, timekeeping, and productivity monitoring.
• Manage housekeeping inventory, including linens, guest amenities, cleaning supplies, chemicals, and equipment; conduct counts, place orders, receive supplies, and minimize waste.
• Ensure VIP rooms, guest requests, amenities, and preferences are completed accurately and on time.
• Respond to guest requests and housekeeping concerns and follow up to ensure satisfaction.
• Coordinate with Front Office, Engineering, Laundry, Security, and other departments regarding room readiness, maintenance issues, supplies, and operational needs.
• Maintain accurate departmental records, schedules, reports, inspection documentation, and required checklists.
• Ensure compliance with hotel standards, safety procedures, health and sanitation requirements, and proper handling of chemicals and equipment.
• Support sustainability initiatives and identify opportunities to improve efficiency, quality, and team performance.
• Maintain a professional, organized, and positive working environment.
• Perform other duties as assigned by the Housekeeping Manager or senior leadership.
• Ability to work varied shifts, including weekends, overnight, and holidays.

Qualifications & Experience

• 1–2 years of housekeeping supervisory or leadership experience, preferably in a luxury hotel, upscale resort, or comparable hospitality environment.
• Strong knowledge of housekeeping procedures, room inspections, cleaning standards, and linen management.
• Experience with scheduling, inventory, ordering, payroll/timekeeping, and administrative functions preferred.
• Strong organizational, communication, problem-solving, and time-management skills.
• Excellent attention to detail and commitment to quality.
• Working knowledge of PMS, housekeeping systems, and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

BENEFITS AT LOTTE:

• Competitive wages
• Medical, Dental, and Vision plans that become available on Day 1 of employment
• Retirement Savings Plan (401k) with company matching
• Two weeks of Vacation Days
• Nine paid Holidays
• Three Personal Days to use every calendar year
• Public Transportation Discount (ORCA)
• A rich culture of Team Member Recognition
• A Learning and Development program for our top performers