Lead Case Manager

Job Description

Job Description

Salary: $22.00

JOB TITLE: Lead Case Manager
REPORTS TO: Outreach Advocacy Manager
HOURS: Full-time, 40 hours per week
PAY: $22 an hour
BENEFITS: 401k 3% match after six months of employment, PTO, Premium Pay, Insurance (Medical/HSA,
EAP COBRA Qualified, Dental, Vision, Life, Voluntary Life, Voluntary Short-Term Disability)

JOB SUMMARY:
The Lead Case Manager provides advanced, survivor-centered advocacy and case management services
to individuals experiencing domestic violence and sexual assault, while also supporting the coordination
and quality of case management services across the team. Working in shelter, outreach, and
community-based settings, the Lead Case Manager supports survivors in crisis by assessing needs,
developing survivor-driven action plans, providing safety planning, and connecting survivors to resources
that promote stability and self-sufficiency, using trauma-informed and culturally responsive approaches.
In addition to direct service, the Lead Case Manager serves as a peer resource and support to case
management staff by promoting consistent, trauma-informed practices, assisting with training and
onboarding, and contributing to team coordination and communication. This role collaborates closely
with the Outreach Advocacy Manager to support service quality, staff effectiveness, and continuity of
care, while maintaining a case load to remain current with best practices in victim advocacy.

RESPONSIBILITIES:
Provides case management for survivors, which includes: intake/critical needs, needs
assessment, safety plan, risk of danger assessment, action planning, providing clients with
resources and referrals to community partners; educates and empowers survivors to thrive in
the healing process, documenting all client interactions within 24 hours of meeting with the
client.
Provides court advocacy; assistance with filing protective orders/stalking injunctions, safety
planning and attending court with clients when needed.
Will work with clients to develop a client driven action plan based on needs assessment
Lead Case Manager will provide clients with resources and referrals to community partners;
provide education to empower survivors to thrive in the healing process; and link underserved
victims to supportive and culturally competent resources specific to client needs
Lead Case Manager will work in the community with clients in doing home visits, meet with
clients in the community and provide low-barrier access to services
Engage in ongoing case staffing and supervision with program manager
Co-facilitate support, education, or skill-building groups for survivors and coordinates with the
clinical team to schedule and ensure consistent case management staff participating in group
facilitation.
Integrate financial empowerment education and support into case management services
The Lead Case Manager will document all client interactions within 24 hours of meeting with the
client
Oversees office phone and walk-in coverage operations, including coordinating staff schedules,
providing training and support, and ensuring consistent, trauma-informed service delivery by
stepping in to provide backup when coverage gaps occur.
Supports consistency and quality of case management services by reinforcing trauma-informed,
survivor-centered, and low-barrier practices across the team
Serves as a resource to case management staff regarding community resources, referrals and
service navigation
Provides support and guidance on complex client situations and escalates concerns to the
Program Manager as appropriate
Supports day to day coordination of case management services, including assisting with
coverage needs and communication across the team
Supports data accuracy and documentation quality by reviewing entries and reinforcing program
standards
Assists in onboarding and training new case management and advocacy staff and provides
ongoing guidance to support staff skill development
Leads regular case consultation meetings with case managers to support client-centered
planning and problem solving
Participate in Admin on Call rotation, which includes weeknights or a weekend shift at least once
a month
Additional duties may be assigned as necessary to support evolving program needs, staffing
changes, team coverage, and continuity of services. In these circumstances, a supervisor will
approve these duties to ensure they do not change the core purpose of this position.

CORE COMPETENCIES:
Demonstrated cultural competency and ability to effectively work with those from diverse
backgrounds and lived experience
Ability to remain flexible and adapt effectively in a fast-paced, trauma-informed environment
Ability to maintain professionalism and appropriate boundaries in high-stress or challenging
situations
Ability to support and guide peers through collaboration, coaching, and shared problem solving.
Ability to cultivate professional relationships with program participants and colleagues to create
an atmosphere of empathy, safety support and collaboration within the organization
Demonstrated integrity and commitment to DOVEs mission
Ability to build professional relationships with program participants and colleagues to create an
atmosphere of empathy, safety, support and collaboration in the workplace.
Ability to work independently and collaboratively as part of a team
Ability to communicate effectively across team members and support coordination of services
and information
Ability to recognize complex or high-risk situations and seek guidance or escalate concerns
appropriately

QUALIFICATIONS:
Preferred Bachelors degrees in Social Work or other Behavioral Science filed and two years of
experience in human services; or an associate degree in a human services or related field and
three years of experience in human services; or five years of experience in human services
Ability to work evening and weekends as program needs require
Strong organizational, time management, and self-direction skills, with the ability to complete
tasks with minimal supervision
Ability to work independently and collaboratively as part of a multidisciplinary team
Computer proficiency with word processing, spreadsheets, databases, and email platforms,
including Google Workspace and Microsoft Office applications
Knowledge of community resources and referral processes, or ability to quickly acquire this
knowledge
Valid drivers license, current auto insurance, reliable transportation
Ability to pass required background checks (BCI) per UT DHHS contract
Excellent written and verbal communication skills
Knowledge of and ability to comply with local, state and federal laws pertaining to confidentiality

DOVE Center provides equal employment opportunities to all employees and applicants for employment,
without regard to race, color, religion, creed, gender, national origin, age, marital or veteran status,
sexual orientation, or the presence of handicaps or disabilities, or any other basis protected by state or
federal law.