Customer Service Associate

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YORK provides advanced heating, ventilation, and air conditioning solutions that create comfortable, healthy indoor environments across the globe. Backed by decades of expertise and driven by cutting-edge technology, YORK systems are energy-efficient, easy to install, operate, and maintain.

Scalable and versatile, their solutions serve a wide range of building types – from residential homes to large commercial and industrial facilities.

With a strong focus on quality, reliability and sustainability, YORK empowers partners and customers with intelligent, adaptable systems supported by responsive service. Thanks to its integrated approach, the brand ensures seamless connectivity and future-ready performance – making efficient comfort accessible to all.

The Bosch Home Comfort Group is a global provider of efficient heating, ventilation, and air conditioning (HVAC) solutions with an innovative product portfolio adapted to regional needs. Following the acquisition of the residential and light commercial HVAC business from Johnson Controls and the Johnson Controls-Hitachi Air Conditioning Joint Venture in August 2025, the company unites a comprehensive portfolio of global and regional brands, including Bosch, Buderus, Hitachi, and YORK®. The Bosch Home Comfort Group employs more than 25,000 people worldwide and has a strong market presence in America, Asia, and Europe / Middle East / Africa, with a global network of 33 production sites and 26 development centers (including minority interests). With the acquisition, the Bosch Home Comfort Group almost doubles in size to more than eight billion euros in sales.

Job Description

Summary

The counter sales associate deals directly with our customers on a daily basis to ensure they have a positive experience. As a member of the branch team, this will primarily be accomplished through the selling of the breadth of our products, taking customer orders, following up on existing orders, looking up and ordering parts while providing excellent customer service. This position will regularly be asked to support other branch activities to ensure its success. This may include, but not limited to, helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/ products, may include using a forklift, inventory management, safety, and other duties as required.

Essential duties and responsibilities

As the daily face of the company to our customers, it is imperative to ensure they have a positive experience, while maintain our safety, quality, and other policies and standards.

• • As a part of branch team delight our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture.
  • Manage customer relationships and enhance the customer experience.
  • Engage in supporting and maintaining the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
  • Communicate daily with customers via phone, fax, e-mail, or in person.
  • Enter customer orders, look up parts, parts research, and warranties.
  • Promote and support sales promotions.
  • Collaborate with regional sales force and other field staff to deliver premier customer service.
  • Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc.
  • Research and resolve customer issues and complaints.
  • Provide regular communication with our customers to scheduled dates and backorder status of product.
  • Research and processes credit and return requests.
  • Perform daily maintenance to customer orders to ensure timely delivery based on customer demand.
  • Assist in shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
  • As a part of the branch team positively engage in our Zero Harm culture. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
    • Ensure your PPE compliance and as a member of a team.
    • Contribute toward a safe and welcoming workspace
  • Oversee pricing and margins on orders and make appropriate adjustments when warranted.
  • Other duties as directed.

Qualifications

• 2-4 years of customer service experience (or equivalent combination of education and experience)
• High school diploma or equivalent
• Great interpersonal skills and the ability to build strong customer relationships
• Clear communication skills and strong organizational abilities
• Ability to thrive in a fast-paced, team-oriented environment
• Good analytical and problem-solving skills
• Experience with Windows and Microsoft Office software
• HVAC industry background, including warehouse and forklift operations experience preferred
• Multi-lingual abilities a plus

Additional Information

Equal Opportunity Employer, including disability / veterans  

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.  

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!