Automotive Technical Document Writer

Product support team member who works with production, engineering R&D, product support, and sales, and is responsible for research, development, and organization of technical documentation related to our products. Responsibilities Collect, edit, and review raw technical information supplied by stakeholders for the purpose of document creation. Development of standardized document templates for various subject matter and purpose. Creation and editing of drafted documents. Reviewing drafted document with stakeholders for final approval. Organization, maintenance, and storage of finalized documents in the appropriate database and Collabtic. Managing document visibility and access to the appropriate groups and/or users in the Collabtic system. Monitor industry and internal trends for issues related to our products that may warranty documentation. Assume other duties as assigned. Minimum Requirements A minimum of 5 years of experience in service or engineering support roles. Thorough understanding of automotive systems (suspension, brakes, electrical, powertrain, etc.) and general service repair procedures. Excellent written and verbal communication skills with the ability to communicate effectively with management, engineering, internal and external stakeholders while building and maintaining positive relationships. Proficient in Microsoft suite of products (Word, Excel, Outlook, etc.) with 1+ years of experience. Preferred Requirements Ability to analyze and understand root cause, scope, and consequence of vehicle issues. Diagnostic skills in technical subjects required for field support. Experience in assisting Engineering, Quality, Service Operations, or Manufacturing. Experience using or managing Collabtic. Certification by National Institute of Automotive Service Excellence (ASE) in some or all areas of automotive repair. High School Diploma/GED. Prior experience cataloging products in the ACA ACES and PIES environment. Knowledge, Skills, and Abilities Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives. Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to department or middle management. Handles multiple tasks or projects simultaneously with moderate complexity. Physical Demands and Work Environment Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. Travel may be required periodically, including overnight stays (contingent on position requirements). Must be able to lift up to 25 pounds. Benefits Health/Dental/Vision Insurance Paid Time Off 401k with Generous Company Match Company Paid Life Insurance and Long-Term Disability Short-Term Disability Employee Assistance Program Tuition Reimbursement Employee Discounts Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us. #J-18808-Ljbffr Keystone Automotive Industries