HOD Office Associate

Job Details Job Type: Regular Scheduled Hours: 40 Job Summary Provide customer-focused service and support to patient flow in a unit-based setting. This position may be responsible for a variety of duties based on the operations of the department, including: 1) patient registration, 2) patient scheduling, 3) patient billing, 4) assist with pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments), 5) medical records retrieval, release, or collection, 6) data entry, and 7) answering phones. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed. Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e., HIPAA laws. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Responsibilities Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications. Responsible for the patient registration process (check in and check out) for a unit or department. Assist patients with forms obtaining all necessary insurance information and signatures as needed. May assist in pre-certification and/consent for services and billing. May collect co-pay/co-insurance/deductible based on insurance plan(s). Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials. Obtains treatment authorization(s). May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/procedures for charge reconciliation purposes. May collect/assist with remaining patient payments as needed. Coordination of Patient Information and Clerical Services: Answer and coordinate multiple phone lines, assist patients with questions, relay messages, and support front desk coverage. Relay messages to appropriate staff in order to facilitate communication and assure quality of care. Position may require data entry into multiple databases. Customer Service & Problem Resolution: Resolve routine patient problems and complaints on a timely basis; handle conflict constructively; initiate follow-up with appropriate staff. Medical Records: Perform medical records tasks timely and accurately including chart retrieval, storage, filing, and scanning in the correct EMR location; maintain computer downtime procedures for clinical documentation; coordinate scanning and storage of medical records. Other: Performs other duties as assigned; maintains work area in a neat and clean manner; ensure supplies and materials are available as needed. Minimum Requirements Education, Credentials, Licenses: High school graduate or GED Specialized Knowledge: Medical terminology; Computer fluency/literacy; Communication skills (verbal and written); Maintain patient confidentiality; Organization and prioritization skills Kind And Length Of Experience: 1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions. FLSA Status: Non-Exempt #J-18808-Ljbffr St. Elizabeth Healthcare