Front Desk Agent

Front Desk AgentTRAVELODGE/PENNY'S DINER OF MISSOURI VALLEY, IA$200.00 retention bonus after 90 days of employmentHospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly – Results.HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.We are currently searching for a Front Desk Agent for the TRAVELODGE/PENNY'S DINER OF MISSOURI VALLEY, IAWhy Work With Us?It’s a fun company to work for!We recognize efforts and reward resultsGreat benefits package, including industry leading 401KPromotional opportunities with a growing companyResponsibilities:Greet guests and manage check-ins and check-outsHandle reservations, cancellations, and room assignmentsAssist guests with questions, directions, and local recommendationsAddress and resolve guest concerns professionallyMaintain accurate guest records and room key inventorySupport front desk operations as neededRequirements:Experience with an IHG branded hotel highly desiredBe able to manage time effectively, complete required tasks on timeKnowledge of and ability to operate computer equipment and the reservations system.Education & Experience:High School diploma or equivalent requiredStable work history requiredStrong understand of Microsoft Office products (Excel, Word, Outlook)Need to be a team player – if you like to work on an island by yourself, this won’t be a good fit for you!Must be able to convey information and ideas clearlyMust maintain composure and objectivity under pressureMust be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessaryMust be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guestsHMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Hospitality Management Corporation