IT Service Management (ITSM) Specialist (I & II Levels)

IT Service Management (ITSM) Specialist (I & II Levels)

Location: Suffolk, VA
Clearance: Active Secret clearance required
Employment Type: Full-time
Overview

Step into a role where strategy meets transformation. As an IT Service Management (ITSM) Specialist , you'll be at the center of shaping how enterprise IT services are delivered, standardized, and optimized across the Navy and the Department of Defense. This isn't about checking boxes-it's about building the frameworks, policies, and standards that define the future of mission-ready IT.

You'll partner with enterprise leaders, influence policy at the highest levels, and design solutions that bring efficiency, consistency, and innovation to some of the most complex IT environments in the world. Whether you're growing your expertise or bringing years of proven leadership, this is your chance to make an impact where it matters most- on the success of the mission and the people who rely on it.

If you're ready to transform IT service management into a true force multiplier, join us and help set the standard.
Responsibilities

• Establish enterprise-wide approaches to IT service management to promote standardization, efficiency, and governance across the Navy Enterprise.
• Collaborate with the Navy ITSM Office (ITSMO) and DoD-level stakeholders to develop, refine, and promote enterprise policies and standards.
• Define and update ITSM process architecture standards, service quality benchmarks, and performance metrics to support acquisition and operational integration efforts.
• Drive alignment with the DoD Enterprise Services Management Framework (DESMF).
• Collaborate across the Department of the Navy (DON) and DoD on ITSM initiatives to ensure policies, governance, and best practices are consistently applied.
• Serve as a subject matter expert in ITIL-based service strategy and operations.

Qualifications
Education

• Bachelor of Science degree in Information Systems, Engineering, or related discipline.

Experience

• ITSM Specialist I: Minimum of 3 years applying ITSM disciplines to organizational business practices.
• ITSM Specialist II: Minimum of 5 years of professional ITSM experience, including demonstrated expertise with the DoD Enterprise Services Management Framework (DESMF).

Certifications

• Required:
  
  
  • ITSM Specialist I: ITIL v3 (or later) Foundations certification.
  • ITSM Specialist II: ITIL v3 (or later) Foundations plus ITIL v3 (or later) Intermediate certifications in Service Operations and Service Strategy.

Clearance

• Active Secret clearance required.

Why Join Us?

• Play a direct role in shaping enterprise IT policy and governance across the Navy and DoD.
• Elevate your career with advancement pathways from ITSM Specialist I to II and beyond.
• Collaborate with high-level stakeholders and gain visibility at the enterprise and DoD-wide level.
• Apply your ITIL expertise to initiatives that drive real-world impact and support mission success.
• Competitive salary, comprehensive benefits , and professional development opportunities.

Your expertise doesn't just support the mission-it defines how the mission is delivered.