Automotive Service Advisor NO WEEKENDS

Automotive Service Advisor

We are always looking for bright motivated and energetic professionals to add to our world-class team. Here at Serra Traverse City we work as a team and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team then we want to get to know you!

A little history...

Take care of the customer and your employees and the rest will take care of itself.- Albert M. Serra

Serra Traverse City is proud to be part of Serra Automotive one of the top ten privately-held retail automotive groups in the 1973 founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years the dealership achieved Top Five status in the United States and in the process fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies Serra Automotive has managed steady expansion in economies both struggling and strong.

Today Serra Automotive operates in seven states and employs over 2200 people. The network includes 44 dealerships and represents 56 automotive franchises making it a formidable force in the $1 trillion automotive retailing industry.

Automotive Service Advisor Summary:

As an Automotive Service Advisor you will own our customers experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings inventory needs technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service retail sales restaurant industry or hospitality.

In this role you get to...

• Oversee flow of the Drive Lane ensure that customers receive prompt courteous and effective service
• Assist customers determine what services they may need based on vehicle maintenance issues
• Keep customer informed on completion times estimates and possible changes
• Take ownership of the customers experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries whether by phone email text or in person to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians time is consistently sold to service customers
• Distribute work between technicians efficiently
• Effectively communicating information regarding parts repair orders costs warranties etc. with customers peers and management
• Schedule appointments for customers
• Maintain a professional appearance and a neat work area.
• Perform other duties as assigned.

You have...

• Excellent customer service interpersonal and communication skills
• Strong listening observational organizational and time management skills
• The ability to motivate and build rapport with people
• The ability to work autonomously and manage your own caseload
• An empathetic non-judgmental and ethical approach
• Valid drivers license
• Professional well-groomed personal appearance
• The ability to multitask

We have...

• Medical Dental Vision 401K Short- and Long-Term Disability
• $15k of Employer-paid Life Insurance
• Employee Referral & Discount Program Employer-Paid College Tuition
• Growth Opportunities
• And More...

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit and use hand to finger handle or feel. The employee frequently is required to talk or hear. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test.

Required Experience:

Unclear Seniority