Coordinator, Continuous Care; Glick Recovery Center

Coordinator, Continuous Care

The Coordinator, Continuous Care is an integral member of the Crisis Recovery Team at the Glick Recovery Campus a 24/7/365 behavioral health, crisis stabilization, and substance use recovery environment. Reporting to the Director of Continuous Care, you will serve as a central hub for client flow, ensuring every individual who walks through our doors moves efficiently and with dignity from admission through discharge.

This is not a background role. You will be a visible, calm, and decisive presence in a high-acuity setting, coordinating across administrative and clinical staff to ensure clients receive the right care at the right time. You will be the person who ensures nothing falls through the cracks for clients, for providers, and for the team.

Shifts include:

• 7:00am-3:30pm
• 3:00pm-11:30pm
• 11:00pm-7:30am
• 7:00am-7:30pm
• 7:00pm-7:30pm
• All shifts include working every other weekend.

Education: A minimum of a high school diploma is required; a Bachelor's degree is preferred.

• At least 3 years of experience in a behavioral health, community mental health, crisis services, urgent care, or similarly fast-paced human services environment, with experience supporting individuals in acute or high-need situations strongly preferred.
• At least 2 years of experience in patient access, registration, scheduling, care coordination, front desk operations, or office support in a high-volume service environment.
• Experience with electronic health records, insurance verification, benefit eligibility, and coordinating services across multidisciplinary teams is preferred.

Skills:

• Strong verbal and written communication skills with the ability to interact professionally and respectfully in high-stress situations.
• Demonstrated ability to remain calm, exercise sound judgment, and respond appropriately to individuals experiencing behavioral health, substance use, or emotional crises. Crisis intervention is a specialized skill that requires assessing an individual's risk and determining appropriate interventions during crisis situations.
• Proficiency in Microsoft Office and electronic health record systems, with strong attention to detail in documentation, scheduling, and data entry.
• Ability to triage administrative priorities, manage frequent interruptions, and maintain accuracy in a fast-paced, high-volume environment.
• Ability to work independently while collaborating effectively with multidisciplinary teams to support timely client flow and service coordination.

The Glick Recovery Campus operates 24 hours a day, 7 days a week, 365 days a year, providing crisis stabilization, urgent behavioral health support, substance use services, and related healthcare. This role is performed across administrative areas, clinical treatment spaces, intake and registration points, and shared client areas. Employees regularly interact with individuals experiencing behavioral health, substance use, emotional, or situational crises and must be able to respond professionally and calmly in a dynamic setting. Flexibility, frequent multidisciplinary coordination, and the ability to adapt to changing service demands are essential.