Quality Assurance Manager

Job Description

Job Description

The Quality Assurance Manager (QAM) supports clinical quality and compliance efforts across their assigned clinics while maintaining a caseload with a minimum billable hour expectation. The QAM contributes to the implementation and maintenance of quality and compliance standards. This is done by supporting continuous implementation of evidence-based practices as well as helping ensure alignment with organizational and regulatory expectations. This role requires the quality assurance manager to provide on-site ABA services in the Charlotte region and remote quality assurance oversight with in-person support, as needed and approved.

Essential Functions

• Review initial assessments and reassessments to ensure they meet medical necessity and clinical guidelines
• Provide ad hoc review of Behavior Intervention Plans when implementation has not yielded clinically significant results
• Provide remote consultation to BCBAs, including consultant supervision, in methods of effective case supervision and provide recommendations on clinical strategies/procedures to best support clients and staff (on occasion, in-person consultations may be required)
• Support and oversee Mosaic’s client programming audit procedure to ensure clinical integrity and implementation of evidence-based practices at assigned clinic
• Maintain client caseload performing all functions/services consistent with providing quality ABA care to clients
• Other responsibilities may include providing supervision to students accruing fieldwork hours in accordance with BACB guidelines and providing supervision to RBTs in accordance with BACB guidelines
• Other duties as assigned by the manager 

Preferred Skills/Knowledge

• Experience developing and implementing training materials
• Experience implementing ABA methodologies with children with autism ages 18 months to 12
• Excellent organization and problem-solving skills
• Working knowledge of HIPAA regulations
• Excellent interpersonal skills, good oral and written communication
• Experience using Central Reach
• Good organization and time management skills
• Must have good working knowledge of Microsoft Office or Gmail office tools (Word, Excel, PowerPoint) 

Requirements

• Master’s degree in Applied Behavior Analysis or related field
• Board Certified Behavior Analyst Certification (must have at least 5 years of active certification)
• Documented clinical experience and skill across a variety of learner types
• Ability to work in clinics, offices, and travel to clinics outside their region. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.