Patient Services Medical Assistant

Job Description

Job Description

ABOUT US:

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

ROLE OVERVIEW and PURPOSE

The Patient Services Medical Assistant (PSMA) works to support the mission and vision of Neighborhood Healthcare by supporting the clinic with front and back-office tasks.  This role will direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments. 

**The scheduled work hours are Monday-Friday, from 8:00 am - 5:00 pm.

RESPONSIBILITIES

Patient Services Representative:

Direct Patient Care

• Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
• Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail

• Conducts appointment reminder calls to all patients; including noted documents required for their visit
• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy

Provider and Team Support

• Generates daily lists of scheduled appointments for the clinic
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders

Clinical Administration

• Schedules appointments and enter all required data into electronic scheduler
• Tracks and records filled and cancelled appointments
• Prepares patient charts prior to their appointments
• Verifies patient appointments and arrival time at registration
• Receives and records patient payments in computer and ledger for services received
• Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
• Completes ongoing/annual training for position compliance

Medical Assistant:

Direct Patient Care

• Communicates and performs clinical care services with patients
• Takes patient vital signs and obtains patient intake information
• Discusses patient needs and provides education and resources to patients directly
• Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures

Provider And Team Support

• Coordinates provider workflows to ensure efficient patient care
• Ensures the provider has all pertinent information required for each patient visit including diagnostic images, labs, procedure tray set-ups, and required screenings
• Assists other providers and care teams in Chiropractic, Acupuncture, and Podiatry medicine departments as needed

Clinical Administration

• Utilizes electronic health records to order, process, and document clinical treatment plans for patients as directed by the provider
• Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse
• Provide patient with requested documents after review to ensure forms are complete, accurate, and executed by the provider
• Completes ongoing/annual training for position compliance

EDUCATION/EXPERIENCE

• High school diploma/GED required
• Valid Medical Assistant Certificate from an accredited program required
• Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards. 
• One year customer service experience required ; in a healthcare setting preferred
• Experience working with electronic medical records and multi-phone lines preferred
• Bilingual (English/Spanish) highly preferred

ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)

• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with customer service etiquette and protocols
• Ability to interact effectively with clinic personnel, patients, and diverse populations
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to use computer programs, such as spreadsheets and databases
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner

Physical Requirements

• Lifting/carrying: Frequently lift/carry up to 15lbs.; ability to occasionally lift/carry up to 25–30lbs
• Standing/walking: Frequent standing and walking throughout the clinic during the workday
• Positioning: Frequent bending, reaching, stooping, and occasional kneeling/squatting
• Fine motor skills: Frequent use of hands/fingers for injections, specimen collection, equipment use, computer work, and other clinical tasks
• Patient assistance: Ability to assist with positioning or mobility of patients, with appropriate assistance or equipment when required
• Pushing/pulling: Ability to push/pull equipment such as wheelchairs, carts, exam equipment, or supplies

COMPLIANCE:

• Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
• Maintains current knowledge of policies and procedures as they relate to safe work practices
• Follows all safety procedures and reports unsafe conditions
• Uses appropriate body mechanics to ensure an injury free environment
• Familiarity with location of nearest fire extinguisher and emergency exits
• Follows all infection control procedures including blood-borne pathogen protocols
• Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes
• Comply with all regulations regarding corporate integrity and security obligations
• Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Neighborhood Healthcare offers a generous benefit plan that includes:  Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!  

Pay Range: $24.95 - $34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.