Sr. Process Improvement Specialist

Senior Process Improvement Specialist

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location: 220 Hutchison Rd, Rochester, New York, United States of America, 14627

Opening: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 100005 Ofc Exec VP Admin & Finance

Work Shift: UR - Day (United States of America)

Range: UR URG 112

Compensation Range: $70,197.00 - $105,295.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

The Senior Process Improvement Specialist plays a critical role in advancing operational excellence across the University of Rochester. This position supports improvement initiatives within academic, administrative, clinical, and research environments to enhance service quality, efficiency, and user experience. The specialist applies deep expertise in Lean methodologies, continuous improvement, change management, and project facilitation to evaluate current-state processes, identify opportunities, and implement sustainable solutions. This role partners closely with cross functional teamsfaculty, staff, and administratorsto drive measurable improvements that align with institutional strategies and priorities. Candidates should be passionate about leading Lean initiatives, energizing teams, and facilitating collaborative problem solving in a complex, decentralized organization.

Essential Functions

• Lead Lean Projects & Facilitate Improvement Work
• Analyze, Redesign, and Improve Business Processes
• Manage Multiple Projects and Drive Accountability
• Data Analysis and KPI Monitoring
• Build a Culture of Continuous Improvement

Minimum Education & Experience

• Bachelor's degree in education, business, industrial, engineering, or related field required
• Master's Degree preferred
• 2 Years of experience and demonstrated success leading complex improvement projects and facilitating cross functional teams required.
• Or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Strong analytical skills and proficiency with data analysis tools (Excel, Tableau, Minitab, or similar) preferred.
• Excellent facilitation, communication, and interpersonal skillscapable of engaging stakeholders at all levels required.
• Ability to work independently, prioritize effectively, and manage multiple initiatives simultaneously required.
• Strong problem-solving mindset with enthusiasm for Lean thinking and continuous improvement culture-building required.

Licenses and Certifications

• Lean certification (Lean Practitioner, Lean Leader, Lean Expert) or Six Sigma Green/Black Belt (IASSC or equivalent) preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.