Product Support Analyst Scale Impact

Holly is hiring its first dedicated Analyst, Product Support to scale the company’s support for 100+ agencies, starting in NYC. You’ll own the support function, build playbooks, and collaborate with product, deployment, and engineering. You’ll monitor client health, produce reports on KPIs like CSAT and support volume, and write release notes and help content. This is a fast-paced, high-impact role requiring clear writing and public-sector interest. #J-18808-Ljbffr Holly Corporation