Customer Quality Engineer

The Customer Quality Engineer is responsible for ensuring that purchased materials, components, and services consistently meet Knowles Cornell Dubilier’s quality, engineering, regulatory, and customer requirements. This position will work closely with suppliers and internal Engineering, Quality, Manufacturing, and Supply Chain teams to resolve quality issues, strengthen supplier capabilities, reduce risk, and support the delivery of reliable, high-performance products. Responsibilities/daily tasks Customer Advocacy: Serve as the primary point of contact for clients regarding quality issues, concerns, and feedback. Root Cause & Troubleshooting: Apply structured problem-solving methodologies (e.g., 5-Whys, Fishbone diagrams, Six Sigma) to resolve field failures and internal defects. Compliance & Deliverables: Oversee quality documentation and ensure alignment with regulatory requirements from QMS and specifically AS9100. Corrective Actions: Develop, track, and implement CAPA (Corrective and Preventive Action) plans to stop defective parts from reaching the customer. Continuous Improvement: Work with manufacturing and design teams to prevent process variations and improve overall product reliability. Ensure appropriate and timely communications of CIP (Continuous Improvement Process) programs to the customer and support effective and appropriate change management, in accordance with agreed upon customer requirements Warranty Analysis: Monitor field warranty data, RMA (Return Merchandise Authorization) processes, and customer scorecards to mitigate financial impacts. Develop Pareto of customer complaints and set up a corrective action plan. Customer Experience: Develop customer relationships and communication channels to improve rapid response to customer Quality technical requests. Cross-Functional Collaboration: Relay customer feedback and usage data to product and engineering departments to prioritize system improvements, feature requests, and bug fixes. Documentation & Reporting: Maintain a technical knowledge base (FAQs, troubleshooting steps) and compile reports detailing the nature and frequency of technical issues. Test: Overseeing inspection and test processes to assure customer requirements Process Robustness: Performs quality reviews of catalyst design-FMEA for compliance with stated customer requirements, specifications, and quality records Education and experience Requirements: Education: Bachelor’s degree in Engineering (Mechanical, Industrial, or Manufacturing), Quality Management, or a closely related technical field Experience: 3 to 6 years of experience in quality control, assurance, or manufacturing Skills: Technical Skills: Deep understanding, statistical process control (SPC), measurement system analysis (MSA), and interpreting engineering blueprints. Soft Skills: Exceptional written and verbal communication skills, negotiation abilities, and the capacity to lead cross-functional teams in high-pressure situations. Competitive salary and benefits package Opportunities for professional development and growth A dynamic and collaborative work environment focused on innovation and continuous improvement. Flexible PTO Paid holidays Prescription Drug Plans Retirement Savings Plan (401k): Basic Life Insurance Employee Referral Program Join our team and play a pivotal role in transforming our manufacturing processes to achieve greater efficiency and excellence. We are committed to providing a competitive and fair total compensation package for all employees. Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining us, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process. Knowles’ Cornell Dubilier brand is a leading designer and manufacturer of custom high-energy discharge capacitors used in a wide range of medical, military, and commercial pulsed energy applications. Equal Opportunity Statement: We prohibit pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status. ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment. Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our career's portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee. #J-18808-Ljbffr