Director of Finance and Operations

About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine , which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers , which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit . How This Role Makes a Difference The Director, Global Financial Operations is a strategic and operational leadership role responsible for overseeing and optimizing the core financial processes that drive organizational performance. This position leads all aspects of financial operations, including Accounts Payable (AP), Accounts Receivable (AR), and Revenue Operations, ensuring alignment with business objectives, regulatory compliance, and financial integrity. The Director partners closely with executive leadership, finance and accounting teams, and cross-functional stakeholders to deliver robust financial systems, data-driven insights, and scalable operational excellence. How You'll Make An Impact Oversee and Optimize Financial Transactional Operations (AP, AR, Revenue) Oversee the full lifecycle of AP, AR, and Revenue processes to ensure accurate billing, timely collections, proper disbursements, and compliant revenue recognition. Drive efficiency and accuracy across invoicing, collections, payment processing, and revenue workflows through system enhancements and policy enforcement. Drive Process Improvement and Financial Automation Lead initiatives to streamline financial operations using ERP tools and automation, reducing manual effort and minimizing errors. Identify and implement best practices to improve workflow efficiency and scalability across transactional functions. Manage and Enhance Financial Systems and Reporting Manage and optimize financial systems to support real-time visibility and robust reporting on operational performance and cash flow. Ensure accurate data capture and financial integration across systems to support month-end close and audits. Lead and Develop the Financial Operations Team Build, lead, and mentor a team of financial operations professionals with clear goals, accountability, and career development pathways. Foster a culture of collaboration, ownership, and continuous improvement within the team. Collaborate Across Functions to Align Financial Process Serve as the key liaison between Finance and departments such as Sales, Legal, Supply Chain, and Operations to align financial processes with business activities. Partner with Accounting and FP&A teams to ensure seamless integration between operational finance and broader financial planningEnsure adherence to regulatory standards, internal controls, and audit requirements across all financial operations. Optimize cash flow by improving collections, managing vendor payments, and maintaining liquidity. Provide insights to support budgeting, forecasting, and financial planning efforts. Partner with cross-functional stakeholders to support and enhance the end-to-end vendor management process, including onboarding, compliance, data integrity, and issue resolution. Ensure adherence to regulatory standards, internal controls, and audit requirements across all financial operations. Optimize cash flow by improving collections, managing vendor payments, and maintaining liquidity. Provide insights to support budgeting, forecasting, and financial planning efforts. Partner with cross-functional stakeholders to support and enhance the end-to-end vendor management process, including onboarding, compliance, data integrity, and issue resolution. The Expertise Required Financial Operations Expertise Deep understanding of Accounts Payable (AP), Accounts Receivable (AR), and Revenue Operations, including billing, collections, disbursements, and revenue recognition principles. Proven experience designing and managing scalable financial workflows, including process documentation, internal controls, and compliance protocols. Operational Systems and Automation Proficient in leveraging ERP platforms (e.g., NetSuite, SAP, Oracle) to drive operational efficiency, reporting, and integration across departments. Familiarity with financial automation tools, billing systems, and workflow platforms to improve accuracy, reduce manual tasks, and support growth. Cash Flow and Working Capital Management Strong command of cash flow forecasting, working capital optimization, and best practices for managing payment cycles and collections. Ability to balance liquidity needs with operational demands and vendor/customer relationship considerations Leadership and People Management Demonstrated success in building and leading high-performing teams, with a focus on empowerment, accountability, and professional growth. Skilled in resource planning, goal setting, and performance management to drive alignment and efficiency. Cross-Functional Collaboration Strong ability to partner with internal teams including Sales, Procurement, Legal, and Accounting to ensure financial operations are aligned with business goals and contractual obligations. Experienced in leading cross-functional initiatives that require operational insight, change management, and clear communication. Analytical and Process-Oriented Thinking Exceptional analytical skills to assess financial performance, identify trends, and make data-driven decisions. Process-minded with a passion for continuous improvement, capable of identifying operational bottlenecks and implementing sustainable solutions. Communication and Influence Excellent communication skills, with the ability to present operational insights to executive leadership and articulate complex processes clearly to non-financial stakeholders. Strong business acumen and the ability to influence strategic decisions by translating operational metrics into organizational impact. Certifications/Licenses, Education, and Experience Certified Public Accountant (CPA) preferred, candidates with significant experience in financial operations leadership will be considered without certification. Required: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Minimum of 8 years of progressive experience in financial operations, including 3–5 years in a leadership role overseeing Accounts Payable (AP), Accounts Receivable (AR), and/or Revenue Operations. Demonstrated expertise in managing transactional finance functions, including billing, collections, cash application, AP, and AR. Strong understanding of financial operations processes, internal controls, compliance requirements, and policy implementation. Hands-on experience with ERP systems such as NetSuite, SAP, Workday, or Oracle, and tools supporting billing, collections, or process automation. Proven ability to lead and develop high-performing teams, manage workloads, and foster a culture of continuous improvement. Exceptional analytical, organizational, and problem-solving skills with a focus on operational accuracy and efficiency. Excellent communication and collaboration abilities, with experience working cross-functionally across Finance, Sales, Procurement, and IT. Preferred: Proven track record in a senior financial operations leadership role, with direct accountability for Accounts Payable, Accounts Receivable, and/or Revenue operations. Demonstrated success in building and scaling financial operations within high-growth or dynamic environments. Experience leading ERP system implementations or major financial technology upgrades, with a focus on automation and cross-functional integration. Familiarity with global operational finance, including centralized/shared service models, global payment structures, and cross-border transaction workflows. Experience implementing or optimizing a Purchase Order (PO) process, ensuring alignment with procurement, budget controls, and financial reporting. Deep knowledge of end-to-end order-to-cash and procure-to-pay processes, including internal controls, performance metrics, and policy development. Exposure to M&A activities, including operational due diligence, post-acquisition integration, or financial process harmonization. Comfortable working in data-rich environments, with the ability to lead teams in analytics, reporting, and KPI development to support decision-making. How We Work Together Location : Remote within the United States. This role requires 100% of work to be performed in a remote office environment. Travel :This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. Physical demands associated with this position Include : The ability to use keyboards and other computer equipment. The expected base salary range for this role is $130,000 - $180,000 USD per year for full time team members. In addition to base salary, this role is eligible for an annual discretionary bonus as part of its overall cash compensation. Benefits & Perks (US Full Time Employees) Paid Time Off (PTO) and Company Paid Holidays 100% Employer paid medical, dental, and vision insurance plan options Health Savings Account and Flexible Spending Accounts Bi-weekly HSA employer contribution Company paid Short-Term Disability and Long-Term Disability 401(k) Retirement Plan, with Company Match Diversity & Inclusion We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Care Access is unable to sponsor work visas at this time. If you need an accommodation to apply for a role with Care Access, please reach out to: View email address on click.appcast.io Mandatory Employer Disclosures: Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction. Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment. Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment. Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws. Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.