Front Desk Administrator

Who We Are

At Personalized Property Management, we don't just manage communities — we build lasting relationships. Based in Cathedral City, we proudly serve 180+ HOA communities across the Coachella Valley. Our team is our greatest asset, and we think our numbers speak for themselves: the average tenure of our staff exceeds 12 years. If you're looking for a workplace where your contributions are recognized and your career can grow, you've found it.The Role

We're looking for a warm, professional, and self-motivated  Front Desk Administrator to be the welcoming face of our office. You'll be the first point of contact for homeowners, vendors, and visitors — setting the tone for every interaction. This isn't just a receptionist role; it's an opportunity to make a real impact on how our office runs day to day.

Schedule: Monday–Friday | 7:15 AM – 4:00 PM | Lunch 12:00–12:45 PM

What You'll Do

• Greet and assist homeowners, vendors, and visitors in a friendly and professional manner
• Answer and direct incoming calls and manage front desk communications
• Organize, sort, and distribute incoming mail and packages
• Administer gate access devices and coordinate resident pickups
• Accept walk-in payments and hold checks for authorized pickup
• Assist with gate access — unlocking at 8:00 AM and securing at 4:00 PM
• Enter and maintain records in our property management software (training provided)
• Support management and accounting staff by facilitating smooth handoffs and communication
• Identify opportunities to improve office processes and workflows
• Lift and move packages or materials up to approximately 30 lbs as needed

What We're Looking For

• Friendly, professional, and genuinely enjoys helping people
• Independent and self-directed — you don't need to be micromanaged
• Reliable with a strong track record of job stability and commitment
• Bilingual in English and Spanish strongly preferred
• Comfortable learning new software (experience with property management platforms a plus)
• No prior experience required — we'll train the right person

The ideal candidate is someone who takes pride in their work, looks for ways to do things better, and wants to plant roots with a team that will invest in them just as much as they invest in us.

Compensation & Benefits

• Pay: $18.00/hour
• Health Insurance — company-supported coverage
• Retirement Plan — with 3% company match
• Paid Time Off (PTO)
• Additional benefits that reflect our commitment to our team
• Our office culture goes beyond the basics. Perks have historically included complimentary team outings, annual company trips (hotels included — this is genuine time to enjoy together, not a work retreat), and access to local sporting event tickets. We believe in rewarding the people who show up every day with a great attitude.