Patient Access Coordinator - Baylor Scott & White Temple

Visitor Management ConciergeTowne Park is a premiere hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all that enter the hospital.As a Visitor Management Concierge, we are responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience. Additionally, the VMC monitors the Weapons Detection Software program under the direction of Public Safety.Essential FunctionsArrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.Monitor screening equipment provided by BSW and follow respective workflows.Promptly report anything suspicious to Public Safety for further evaluation and response.Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.Knowledge & SkillsKnowledge of principles and processes for providing customers and personal services.Ability to read and write standard English languageAbility to multitaskAbility to prioritize tasks and remain calm in stressful situationsAbility to de-escalate and remain calm in stressful situationsAbility to work independentlyAbility to perform general typing and/or basic computer skillsAbility to remain calm and composed under pressureStrong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgroundsAttention to detail and consistent adherence to safety protocolsWork ExperienceRelated customer service experience and/or training; OR equivalent combination of education and experienceEducationHigh School diploma or general education degree (GED) preferredRequired Licensure, Certification, etc.Must be at least 18 years of age and be able to pass a criminal background and drug screenMust obtain immunizations and medical tests as required by Baylor Scott and White.Towne Park is committed to offering competitive, fair, and commensurate compensation. Towne Park is an Equal Opportunity Employer. Towne Park