Regional Service Manager

Job Overview As a Regional Administrative Manager, you’ll be responsible for a large team of administrative professionals across our North region, including New York, Minnesota, and Illinois. The role will oversee Team Leads/Supervisors and their respective teams, work collaboratively with stakeholders across departments, and implement improvement initiatives in conjunction with the Director. This hybrid position may report to one of our corporate offices in New York City, Chicago, IL, Hoffman Estates, IL, or Bloomington, MN. It requires quarterly travel to the respective markets, with additional travel as needed. Your Responsibilities Lead, coach, and develop a multi‑layered team of Team Leads, Supervisors, and frontline associates, ensuring strong performance, engagement, and alignment with regional and organizational goals. Oversee associate performance and operational KPIs, using data‑driven insights to identify trends, address performance gaps, and drive continuous improvement across all administrative functions. Act as the primary escalation point for Operations Managers, Directors, and cross‑functional partners, providing timely resolution, strategic guidance, and clear communication on complex issues. Evaluate existing workflows and recommend process enhancements that improve efficiency, accuracy, and service quality across the region. Lead the rollout and adoption of new procedures, systems, and administrative initiatives, ensuring teams are trained, supported, and compliant with organizational standards. Identify talent for the department, including interviewing, selecting, and onboarding high‑quality candidates to support regional staffing needs and long‑term talent development. Skills & Qualifications 10+ years of administrative experience from a service‑oriented environment, where accurate and time‑sensitive document creation is a critical deliverable. Minimum of 5 years’ experience in a personnel management role with a track record of developing and mentoring team members and acting as a talent champion. Property management or condominium management experience strongly preferred. Effective collaboration skills—able to share ideas constructively, address problems, and find mutually acceptable business solutions. High energy attitude and the ability to multi‑task and prioritize different projects concurrently. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to maintain confidentiality and handle sensitive information with discretion. Physical capability to lift and carry or otherwise move up to 50 pounds. What We Offer As a full‑time associate, you will be eligible for comprehensive benefits, including multiple medical plans, dental, vision, life insurance, short‑term and long‑term disability, legal, identity theft, and pet insurance. You will also be eligible for company‑paid life insurance and an employee assistance program, paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match. Compensation $85,000 / year Disclaimer Statement The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel at View email address on click.appcast.io. Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days. #J-18808-Ljbffr