YES Service Manager

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Service Manager you will be responsible to lead sales, logistics, and field service.

Primary Responsibilities:

• Recruiting, hiring, and training of all logistic and field service personnel.

• Safety.

• Field Service.

• Warranty field service.

• Coordinating outgoing new packages.

• Coaching.

• Performance reviews.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.

• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should possess a strong sense of urgency and leadership skills.

Education/Experience:

• High School Diploma or related equivalent required.

• Bachelor’s Degree from a four year college or university or related equivalent experience preferred.

Required Qualifications/Skills:

• Leadership.

• Vision.

• Competitiveness.

• Drive.

• Strong accountability and initiative.

• Strong interpersonal and communication skills.

• Advanced problem solving capabilities.

• Previous experience and demonstrated success in team leadership and leader development.

• Deep understanding of the EPG Packaging business.

• Detailed understanding of financial and operational metrics, and the ability to impact them.

• Minimum five years in a sales operations, business planning, or sales and service support management role.

• Experience successfully managing analytically rigorous corporate initiatives.

• PC Proficiency.

• Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.

• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.

• Teamwork: We work as one across our organization for the benefit of our customers.

• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.

• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner

• Exhibiting honesty and integrity

• Acting in a fair and ethical manner

• Team mentality

• Delivering quality results

• Embraces change / improvement

• Exhibiting superior customer service skills

• Exhibiting pride and ownership

• Working with a sense of urgency

• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay based on experience

• Individual Bonus Opportunities Available

• Technician Tool Allowance

• 401k Plan Strong Company Match

• Employee Profit Sharing

• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance

• Prescription Drug Coverage

• Flexible Spending Accounts

• Short & Long Term Disability

• Group Life Insurance

Personal Time Off

• Paid Holidays

• Paid Sick Leave

Career Development

• Tuition Reimbursement

• Ongoing Training

• Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.