Senior Conversation Designer & AI UX Lead

TIAA is seeking a Director, Principal Conversation Designer to join our Experience Design team. This role leads the shaping of approachable language and voice for digital experiences, supporting conversational AI design initiatives. You will collaborate with cross-functional teams and develop frameworks for dialogue flows, enhancing how we engage with clients. With at least 5 years of conversation design experience, the ideal candidate will have a strong background in UX writing and natural language processing. This position offers a dynamic role in redefining digital interactions. #J-18808-Ljbffr TIAA