Customer Experience Associate

Job DescriptionWe are seeking an experienced Customer Service Representative to join the Revelyst Golf & Technology platform team.As the Customer Service Representative, you will be responsible for accounting for the team's daily tasks. This includes, but is not limited to, answering phone calls and email tickets, supporting multiple golf brands within the RGT portfolio, handling replacements and processing orders, and other ad hoc projects.This position reports to the Supervisor, Technical Product Support - Bushnell Golf .As the Customer Service Representative, you will have an opportunity to:Answer phone calls and emails in a timely, customer-first manner, maintaining external and internal SLAs.Act as a de-escalation – The customer should always leave happier than when they called or emailed. Surprise and DelightAssist the strategic customers in escalating course and GPS mapping issues.Answered calls throughout the day, assisting with technical and billing issues or account issuesQ and A for software or App builds to go over any bugs for newer versionsAct as a backup for GolfLogix team leadServe as the escalation point for complex or sensitive customer issues, ensuring timely and effective resolution.Collaborate with other departments to resolve customer issues and discrepancies.You have:High school diploma or equivalent; an associate or bachelor’s degree is a plus.Strong problem-solving and conflict-resolution skills.Excellent verbal and written communication skills.Proficiency in customer service software and tools (e.g., Zendesk, Salesforce, and NetSuite).Basic understanding of golfSurprise and Delight approach to life and supporting customersAbility to work one day on the weekend and other days in the GolfLogix OfficePay Range:Hourly Rate: $19.00 - $22.00The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.Equal Opportunity Employer Protected Veteran/Disabled #J-18808-Ljbffr