Insurance Customer Service Rep

Job Description

Job Description

Fortner Insurance Services is an independent agency built around personalized service, knowledgeable guidance, and lasting client relationships. We believe that leadership means supporting our team, recognizing contributions, and creating opportunities for employees to learn and grow. Here, you’ll work with a close-knit team where your ideas are heard, and coworkers genuinely support one another. Your day will focus on managing client accounts, coordinating with carriers, handling service requests, and making sure clients receive thoughtful attention throughout the insurance process. Employees value the trust, appreciation, and opportunity to learn and take on greater responsibility.

As an Insurance Customer Service Rep in our Ministry Department, you'll serve as a trusted point of contact for ministry and church clients while managing their day-to-day insurance needs. You’ll review accounts, process policy changes and renewals, communicate with carriers, and proactively follow up on outstanding items. This role offers hands-on training, professional development, and opportunities to expand your responsibilities within a personal, family-oriented workplace.

• Base pay is $19 to $22 per hour, based on experience
• Paid time off and paid holidays off
• Life and supplemental insurance
• Monday through Friday with evenings and weekends off

Bring your insurance knowledge and service mindset to a team where your work is valued and growth is encouraged, apply today!

Responsibilities

• Manage relationships with not-for-profit and church clients.
• Review accounts, policies, and coverage needs.
• Process changes, renewals, certificates, and endorsements.
• Communicate with carriers and underwriters.
• Follow up on renewals and outstanding items.
• Maintain accurate client records and documentation.

Requirements

• Current P&C (property & casualty) MO license
• 2-3 years industry experience with working knowledge of AMS360 a bonus
• Highly organized and detail-oriented.
• Strong problem-solving mindset.
• Insurance knowledge and desire to learn.
• Proactive, dependable, and accountable.
• Compassionate and service-oriented approach.

Benefits

• Paid Time Off (PTO)
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Bonus Opportunities
• Work-Life Balance
• Holidays Off
• Paid Holidays
• Professional Development
• Advancement Opportunities
• Continuing Education Opportunities
• Professional Work Environment
• Team Building Activities
• Equipment Provided
• Office Snacks and Coffee
• Supplemental Insurance
• Personal Workspace