Advanced Medical Support Assistant

Job Title

Duties

Duties of the position include, but are not limited to:

• Support the consult teams, by using an interdisciplinary coordinated care delivery model.
• Use advanced interpersonal skills in order to effectively understand patient's needs, assess possible courses of action and take appropriate measures to ensure patient satisfaction.
• Demonstrate exceptional interpersonal communication skills and work collaboratively with medical center programs, services and multidisciplinary team members in providing accessibility to care and in meeting patient care needs, both clinical and administrative.
• Serve as the coordinator of incoming telephone calls, receiving a wide range of inquiries, utilizing administrative systems knowledge to identify patient/caller needs, practicing independent decision-making, coordinating care needs, assist in scheduling appointments and directing problem resolution as appropriate.
• Work closely with CC Nurses and other clinical providers to ensure patients' health needs are met.
• Maintain appointment schedules for CC, communicates with CC providers to ensure they accept VA patients and payments, prepare any required pre-appointment documents, schedule the appropriate level of care and document the schedule in the appropriate consult.
• Obtain medical documentation from community providers, scans to appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care.
• Collaborate with the CC Nurses, Specialty Care teams, and Facility staff for all patient coordination of care issues.
• Schedule Veteran appointments with community providers using Computerized Patient Record System (CPRS)/ VA Information System Technology Architecture (VistA) or other software scheduling options.
• Utilize a global knowledge base to provide timely and appropriate telephone caller referral and/or problem resolution.
• Display a cooperative attitude and will effectively work together to implement the organization's mission and goals.
• Protect printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, Federal regulations, VA statutes and policy, and VHA policy.
• Performs other duties as assigned.

Work Schedule: Monday - Friday, 8:00am - 4:30pm

Telework: Available- Ad Hoc (As determined by office policies)

Virtual: This is not a virtual position.

Functional Statement #: FS# 654-00123-F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized