Front Desk

Job Position: Front Desk Location: Butler, PA 16001 Pay Rate: $16.50/hr Shift: Front Desk Evening Description: Local Butler Event Center is looking for Front Desk Staff-$16.50/hr Front Desk Job Description: The ideal candidate will have open availability. Weekend shifts are required for this position. The Front Desk operates 8:00am-12am seven days a week-it is a hotel/resort. Shifts are 8am-4pm and 4pm-12am Monday -Sunday. Jennifer Fezza works most of the daylight shifts 8am-4pm so the remaining shifts are primarily the evening and overnight shifts. As of 7/28/26- Need night audit person as well to work 12am-8am. Updates: Need someone who can work 4pm- 12am primarily but needs to be open to work the additional shifts. Must have open availability. Both full and part-time positions are available, estimating 24 - 36 hours a week. Job Title: Front Desk Attendant$16.50 Hour Location: Ramada Hotel, Butler PA Reports To: Front Office Manager / General Manager Job Summary: The Front Desk Attendant at Ramada Hotel is the first point of contact for guests and plays a key role in delivering excellent guest service. This position is responsible for welcoming guests, checking them in and out, managing reservations, handling guest inquiries, and providing information about the hotel and local attractions in a friendly and professional manner. • Ability to work flexible hours, including nights, weekends, and holidays. F/D operates 24/7 • ________________________________________ Key Responsibilities: • Greet guests in a warm, friendly, and professional manner. • Check guests in and out using the hotel's property management system (PMS). • Handle reservations, cancellations, and room assignments. • Answer incoming calls, direct them appropriately, and take messages as needed. • Provide information on hotel amenities, services, and local attractions. • Handle guest complaints and issues promptly or escalate them to the supervisor. • Process payments, issue room keys, and maintain accurate guest records. • Communicate with housekeeping and maintenance to ensure guest room readiness. • Maintain the front desk area in a clean and organized condition. • Follow all hotel policies, procedures, and safety standards. Guest Services: • Check guests in and out efficiently using the property management system (PMS). • Confirm reservations, room rates, and availability; process cancellations and modifications. • Address and resolve guest concerns or complaints promptly and courteously. Administrative Duties: • Accurately process payments via cash, credit card, or other methods. • Maintain records of room availability and guest accounts. • Answer phone calls and handle guest requests. • Coordinate with housekeeping and maintenance to ensure room readiness. • Monitor guest access to the building and enforce hotel policies. • Follow all safety and emergency procedures as outlined in the hotel manual. • Handle confidential guest information with discretion. Qualifications: • Prior front desk, customer service, hospitality, or retail experience preferred. • Familiarity with hotel property management systems (Opera Cloud or similar) is a plus. • Basic computer and administrative skills. • Strong verbal and written communication skills. • Friendly, patient, and professional demeanor under pressure. • Ability to work flexible hours, including nights, weekends, and holidays. Unified Staffing & Recruiting