5 WEEK CONTRACT - Call Center Representative

Job Description

Job Description

Must Haves:

•          Prior call center or customer service experience

•          Strong communication skills, particularly over-the-phone

•          Must be able to perform data entry and basic computer skills

•          Comfortable navigating multiple computer systems

•          Must be available for the full assignment duration

Plusses:

•      Tech-savvy

Day to Day:

An employer is looking for 15 Call Center Representatives for an on-site, contract opportunity. The client is a large financial organization and the Call Center Representatives will handle telephone calls providing outstanding customer service. By using job knowledge and the information available, the Representative makes every effort to answer the customer's question/solve the problem, and educates the customer about Bank products and services.

ESSENTIAL RESPONSIBILITIES:

• Handles customer calls in a professional, courteous manner.
• Provides accurate information to the customer. Explains products and policies so the customer can understand.
• Handles some complex customer inquiries in areas of expertise.
• Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is required, doing so within the timeframe committed to the customer.
• Wherever possible help educate and convert the customer to a different or an additional self-service channel available.
• Consistently offer more cost-effective service channels.
• Follows departmental policies and procedures, particularly in regards to customer confidentiality
• Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
• Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
• Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
• Perform any other duties assigned.
• Continually learning and developing knowledge of Bank products and services.

Compensation: $15/hour

Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.