Bilingual Member Experience Specialist

Description

Are you passionate about helping others Do you thrive in a fast-paced service-focused environment If so Sharonview Federal Credit Union wants to hear from you!

About Us:

At Sharonview Federal Credit Union were more than a financial institution; were a community! Were a member-first credit union with a big heart. Our mission is clear: Provide members with the financial tools they need to succeed at every stage of life. How do we do this By building genuine relationships based on trust reliability and excellent service. Were more than just a credit union; were a lifelong financial partner. Our members rely on us for trusted guidance dependable solutions and real human connections. Whether someone is buying their first car saving for a home or planning for retirement were here to help make it happen.

Were seeking a motivated and energetic Bilingual (English/Spanish) Member Experience Specialist who is passionate about delivering exceptional member service and making a real impact in the financial lives of our this role youll be the voice of our organization and establish trust with every interaction.

We believe banking should be personal friendly and even a little fun. This is more than a job; its an opportunity to be part of a purpose-driven team that values integrity collaboration and continuous improvement.

What Youll Be Doing:

• Provide exceptional and effective service to members.
• Answer inbound calls support members with financial transactions and turn questions into helpful solutions.
• Take ownership of issuesresolving concerns on the spot when possible. Be empowered to make things right.
• Guiding members through account features and helping them understand their options.
• Cross-offer and educate members on products and services tailored to their financial goals.

What Were Looking For:

• Fluency in English/Spanishis required.
• A minimum of 1 year of customer service experience isrequired.
• Call center experience preferred.
• Friendly and clear verbal and written communication.
• Solid tech skills (comfortable with Microsoft Word Outlook and learning new systems).
• A calm helpful attitude even when things get busy.
• A proactive solution-focused mindset with a passion for helping others.
• The ability to stay organized multitask and stay cool under pressure.
• Experience in financial services banking or credit unions is a plus.
• Great communicationlistening explaining and being awesome with people.

Why Youll Love It Here:

• Flexible hybrid schedule a mix of remote and in-office work.
• Supportive team weve got your back (and snacks!)
• Opportunities to grow we invest in your development. Training mentorship and advancement opportunities.
• Mission-driven work help real people reach real goals.
• Feel-good work every day you help real people reach real goals.
• Great perks because we value YOU too! Competitive pay benefits and a fun work culture.

Required Experience:

IC